Chiller Service Planner - Lead Tech Scheduling

Carrier International Sdn Bhd; Bayan Lepas; On-site; MYR 60,000 - 85,000; Full time

Job summary

Carrier International Sdn Bhd in Penang is seeking a Service Operations Coordinator to attend technical meetings at customer sites and drive planning and execution of service jobs within budget. You will assign technicians, manage work orders, and monitor PM plans in Salesforce to ensure monthly completion.

In this role you will maintain strong customer relationships, plan parts and hotline support, and generate monthly reports on chillers and platform performance for clients.

Qualifications

• Attend technical meetings at the customer site.
• Plan and execute service jobs within budget and on time.
• Assign technicians to service calls with clear requirements.
• Prepare PM schedules and reports.
• Provide timely responses to customer inquiries.

Responsibilities

• Attend technical meetings at the customer site and provide solutions.
• Drive the planning and execution of service jobs to ensure timely completion within budget.
• Assign technicians to service calls, ensuring clear communication of job requirements.
• Ensure technicians receive work orders promptly and plan SA/SR jobs accordingly.
• Create PM plans in Salesforce for chillers under SA contracts and ensure 100% PM completion each month.
• Plan and schedule technicians efficiently for hotline calls.
• Approve timesheets and technician expenses on time.
• Plan and allocate service parts on a monthly basis.
• Maintain strong customer relationships to improve NPS scores and address issues promptly.
• Connect chillers to the Carrier Smart Service Platform, monitor Chiller performance, and generate reports to customers.
• Prepare technical reports/chiller startup reports/ monthly comprehensive chiller reports to customers
• Conduct chiller introduction and technical training for customers/ contractors and in-house technicians.
• Attend to customers' complaints & provide prompt service to meet customer satisfaction.
• Assist the Service Manager in handling operation-related matters.

Tools

Salesforce

Job description

Carrier International Sdn Bhd in Penang is seeking a Service Operations Coordinator to attend technical meetings at customer sites and drive planning and execution of service jobs within budget. You will assign technicians, manage work orders, and monitor PM plans in Salesforce to ensure monthly completion.

In this role you will maintain strong customer relationships, plan parts and hotline support, and generate monthly reports on chillers and platform performance for clients.