Chief Operating Officer (Retail)

Hunters International Sdn Bhd; Subang Jaya; On-site; MYR 223,200 - 446,400; Full time

Job summary

Hunters International Sdn Bhd is seeking a Chief Operating Officer (COO) based in Subang Jaya, Selangor. The COO will lead retail operations, supply chain management, and drive business strategy execution.

The ideal candidate has 10–15 years of experience in managing large-scale retail operations and has a proven record in data-driven decision making. Competitive remuneration is offered, with a salary range of MYR 20,000 to MYR 40,000, depending on experience.

Qualifications

• 10–15 years of experience in retail operations.
• Experience managing 100+ retail outlets or equivalent scale.
• Strong analytical skills with a focus on data insights.

Responsibilities

• Oversee retail performance and operations across all outlets.
• Drive productivity and customer experience improvements.
• Build scalable processes and establish KPI tracking systems.

Skills

Leadership in retail operations

Supply chain expertise

Data-driven decision making

Stakeholder management

Performance optimization

Job description

About Our Client

Our client is a fast-growing value retail chain specializing in affordable lifestyle and household products, supported by an extensive and expanding store network.

The Chief Operating Officer (COO) will be responsible for overseeing end-to-end operations, including retail performance, supply chain, and operational scalability. This role partners closely with the CEO to drive execution of business strategy while building efficient systems to support rapid expansion.

Key Responsibilities

Retail Operations Leadership

• Oversee performance and operations across all retail outlets
• Drive store productivity, sales performance, and customer experience
• Optimize staffing structures and implement standardized SOPs
• Lead new store openings and operational readiness

Supply Chain & Inventory Management

• Manage product assortment and large SKU environment (10,000+ SKUs)
• Optimize procurement strategies and supplier management
• Improve warehouse efficiency, logistics, and distribution
• Monitor inventory turnover and replenishment cycles

Store Network Performance

• Drive sales per square foot and overall store profitability
• Enhance merchandising strategies and in-store execution
• Improve workforce efficiency and operational workflows

Operational Scaling & Systems

• Build scalable processes, SOPs, and operational frameworks
• Establish KPI structures and performance tracking systems
• Develop training and capability-building programs
• Support expansion from mid-sized to large-scale retail network

Data-Driven Decision Making

• Analyze store-level sales, SKU performance, and margins
• Monitor labour cost ratios and operational efficiency metrics
• Use data insights to drive continuous improvement

Strategic Execution

• Translate business strategy into operational execution
• Partner with CEO on performance tracking and growth initiatives
• Lead continuous improvement across all operational functions

Key Requirements

• 10–15 years of experience in retail operations, with strong exposure to large-scale chain environments
• Proven leadership experience managing 100+ retail outlets or equivalent scale operations
• Strong expertise in supply chain, inventory management, and high-SKU environments
• Experience in value retail / chain retail / FMCG / supermarket / convenience retail preferred
• Demonstrated success in scaling operations and building systems for growth
• Highly analytical with strong data-driven decision-making capabilities
• Strong leadership, execution, and cross-functional stakeholder management skills

Remuneration

• MYR 20,000 - MYR 40,000 (Open for further discussion depending on experience)

Location

• Subang Jaya, Selangor