Chief Operating Officer

Jobstreet Malaysia; Selangor; On-site; MYR 600,000 - 1,200,000; Full time

Job summary

Jora Malaysia seeks an experienced Chief Operating Officer to lead its FMCG operations. The role covers business leadership, marketing, operations, finance, governance, and organizational development to drive revenue, profitability, and sustainable growth.

The successful candidate will translate strategy into plans, lead a cross-functional leadership team, and optimize supply chain, procurement, and logistics to deliver value across all channels.

Qualifications

• Bachelor's degree in business, marketing, operations, or related field.
• MBA or professional qualifications preferred.
• Minimum 12 years of progressive leadership experience, with 5+ years in FMCG senior management.

Responsibilities

• Lead and develop Heads of Department to build a high-performing organization.
• Drive multi-channel growth (Modern Trade, General Trade, E‑Commerce, Export, Retail, DTC).
• Own end-to-end P&L and oversee budgeting, forecasting, and performance metrics.
• Ensure governance, compliance, and continuous improvement across functions.

Skills

Leadership

P&L management

Strategic thinking

Stakeholder management

Multi-channel sales

Education

Bachelor's Degree in Business/Marketing/Operations

MBA

Tools

ERP systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are a fast-growing consumer goods group with an expanding portfolio of established brands across multiple sales channels, including modern trade, general trade, e-commerce, retail, export, and direct-to-consumer platforms. As part of our business expansion and growth strategy, we are seeking an experienced Chief Operating Officer (COO) to lead our FMCG operations and drive sustainable business performance.

As the future Chief Operating Officer, you will be responsible for the overall leadership, commercial performance, and operational excellence of the FMCG business, which includes:

Business Leadership

Develop and execute business strategies to achieve revenue, profitability, and sustainable growth.

Translate strategic objectives into actionable business plans across all functions.

Lead and inspire a high-performing leadership team while fostering a culture of accountability and execution.

Drive business growth across all sales channels, including:

• Modern Trade
• General Trade
• E-Commerce
• Export / International Business
• Retail
• Direct-to-Consumer (DTC)

Monitor sales performance, channel profitability, and market opportunities.

Lead commercial initiatives to expand market share and strengthen customer relationships.

Marketing & Brand Management

Ensure marketing strategies support business growth and commercial objectives.

Collaborate with Marketing teams to enhance brand positioning, customer engagement, and campaign effectiveness.

Monitor market trends and consumer insights to identify growth opportunities.

Operations & Supply Chain

Oversee end-to-end operational performance, including supply chain, inventory planning, logistics, and procurement.

Drive operational efficiency, cost optimization, and business continuity.

Ensure products are delivered efficiently while maintaining quality and service standards.

Financial & Business Performance

Own the overall business P&L and operational performance.

Drive profitability, productivity, and cost management initiatives.

Lead annual budgeting, forecasting, and business planning processes.

Monitor key business metrics and implement corrective actions where required.

Leadership & Organizational Development

Lead, coach, and develop Heads of Department to build a high-performing organization.

Strengthen cross-functional collaboration and execution discipline.

Drive organizational effectiveness, succession planning, and talent development.

Governance & Continuous Improvement

Ensure compliance with company policies, regulatory requirements, and governance standards.

Promote continuous improvement through process optimization, innovation, and operational excellence.

To be successful at the position, you should at least have:

Bachelor's Degree in Business, Marketing, Operations Management, Supply Chain, or a related discipline.

MBA or professional qualifications will be an added advantage.

Minimum 12 years of progressive leadership experience, with at least 5 years in a senior management role within the FMCG industry.

Proven track record in driving sales growth, improving profitability, and leading business transformation.

Strong understanding of multi-channel sales, supply chain, and commercial operations.

Experience managing cross-functional leadership teams.

Strong analytical, financial, and business planning skills.

Excellent leadership, communication, negotiation, and stakeholder management skills.

Able to work in a fast-paced, performance-driven environment.

The successful candidate is:

A commercially driven business leader with a strong growth mindset.

Decisive and accountable, with the ability to make sound business decisions.

Results-oriented, with a proven ability to deliver sustainable business growth.

An effective people leader who develops high-performing teams.

Resilient, hands-on, and able to navigate a dynamic business environment.

Strategic in thinking, yet operationally strong in execution.