Senior Analyst, External RFI Transaction Monitoring

Airwallex; Kuala Lumpur; On-site; MYR 70,000 - 100,000; Full time

Job summary

Airwallex in Kuala Lumpur is looking for a Channel RFI Senior Analyst to manage external enquiries from correspondent banks and law enforcement. The role requires 3+ years in financial-crime operations, with expertise in cross-border payments and strong communication skills in English, preferably with Mandarin. You'll ensure timely responses, conduct thorough reviews, and collaborate with various stakeholders to enhance processes. Airwallex values diversity and seeks talent based on merit, qualifications, and competence.

Qualifications

• 3+ years of experience in financial-crime operations, AML, or sanctions.
• Demonstrated experience managing RFIs from law-enforcement agencies.
• Solid knowledge of AML/CFT/sanctions concepts.

Responsibilities

• Manage the external RFI mailbox and workflow.
• Respond to RFIs from banks and law-enforcement agencies.
• Perform account and transaction reviews related to RFIs.

Skills

Experience in financial-crime operations

Understanding of cross-border payments

Strong stakeholder management skills

Detail-oriented and organized

Excellent verbal and written English skills

Education

Professional certifications such as CAMS, CFCS, ICA Advanced AML

Job description

Job Description

Airwallex is a global payments fintech company supporting cross‑border transactions in over 130 countries. We’re seeking a Channel RFI Senior Analyst to lead the handling of external enquiries from correspondent banks, partner banks, and law‑enforcement agencies, ensuring timely, high‑quality responses that protect the company from financial‑crime risk.

Role Responsibilities

• Own and manage the external RFI mailbox and workflow for correspondent/partner banks and law‑enforcement agencies, ensuring timely triage, tracking and closure within SLAs.
• Respond to correspondent bank RFIs on cross‑border wires and virtual account flows, reviewing end‑to‑end payment journeys, interpreting SWIFT messages, and coordinating inputs from FCC, TM, KYC, Financial Partners and Commercial teams.
• Handle law‑enforcement enquiries (e.g., police, regulators, tax/customs authorities), ensuring responses comply with internal policy and local law, and escalating to FIU, Legal or MLRO where appropriate.
• Perform targeted account and transaction reviews related to RFIs, assessing cross‑border patterns, counterparties and consistency with the customer’s KYC profile, and recommending risk‑based actions such as freezes, off‑boarding or enhanced monitoring.
• Draft clear, concise, audit‑ready written responses and case files, documenting rationale, evidence, decisions and approvals.
• Partner with FCC, TM, KYC, Financial Partners, Legal, Sanctions Compliance and regional Operations to align positions on complex cases and implement remediation or control enhancements.
• Contribute to continuous improvement of the channel RFI process, including playbooks, templates, training materials and dashboards to improve efficiency, quality and SLA performance.

Key Requirements

• 3+ years of experience in financial‑crime operations/AML/sanctions/investigations within a bank, payments institution or fintech, with direct exposure to correspondent banking RFIs and law‑enforcement enquiries.
• Strong understanding of cross‑border payments and corridors, including how funds flow through correspondent banks and payment networks, and common risk indicators in international wires and e‑wallet/virtual account flows.
• Demonstrated experience managing RFIs from law‑enforcement and responding within tight statutory or regulatory deadlines, with strong judgment on escalation and data protection.
• Proven ability to work with strict SLAs and high case volumes while maintaining quality, accuracy and audit‑ready records.
• Solid knowledge of AML/CFT/sanctions concepts and common typologies in cross‑border payments (e.g., layering through intermediaries, third‑party payments, trade‑related flows).
• Excellent verbal and written communication skills in English; proficiency in Mandarin is strongly preferred.
• Highly detail‑oriented, organised and comfortable working with multiple systems and datasets; able to quickly piece together customer and transaction narratives from fragmented information.
• Strong stakeholder management skills and the confidence to interact with external banks and authorities in a professional and controlled manner.
• Professional certifications such as CAMS, CFCS, ICA Advanced AML or equivalent are preferred.

Equal Opportunity

Airwallex is proud to be an equal‑opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We do not regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making hiring decisions. If you have a disability or special need that requires accommodation, please let us know.