Cashier & Customer Experience Specialist

KUALA LUMPUR DURIAN EXPERIENCE SDN. BHD.; Kuala Lumpur; On-site; MYR 22,320 - 29,016; Full time

Job summary

Kuala Lumpur Durian Experience Sdn. Bhd. is hiring a Full-Time Cashier near Suria KLCC (Pelita area) for an initial 6-month contract with renewal options. Start date is immediate; working hours are 10:30 AM – 7:30 PM with a 1-hour break.

The role covers cash handling, POS operation, and customer service. Apply by calling 018-941 9139. Responsibilities include processing payments, issuing receipts, ensuring transaction accuracy, and maintaining cashier area and records.

Responsibilities

• Payment & Cashier Operation: Operate the cash register, POS system, or ticketing system according to company procedures.
• Receive payments from customers through cash, card, e-wallet, or other approved payment methods.
• Issue receipts, invoices, tickets, or payment records accurately.
• Return correct change and ensure all transactions are processed properly.
• Cash Handling & Transaction Accuracy: Count cash, check payment records, and ensure daily transactions are accurate.
• Follow company procedures for cash drawer handling, cashier opening, cashier closing, and handover.
• Report any cash shortage, overage, payment error, or suspicious transaction to the supervisor immediately.
• Support theft prevention and ensure cash, receipts, and payment records are properly secured.
• Customer Service & Enquiry Support: Greet customers politely and provide friendly counter service.
• Assist customers with basic enquiries related to products, tickets, prices, promotions, directions, or services.
• Direct customers to the correct area, merchandise, or person in charge when needed.
• Handle simple customer issues professionally and escalate difficult cases to the supervisor.
• Refund, Exchange & Sales Support: Process refunds, exchanges, reservations, or special arrangements only according to company approval procedures.
• Provide customers with price information, promotion details, and basic product or service explanation.
• Support loyalty schemes, gift packaging, price tags, or promotional activities when required.
• Assist in packing purchases or preparing customer orders when needed.
• Counter Cleanliness & Daily Reporting: Maintain cleanliness and organization of the cashier counter, checkout area, and nearby display area.
• Prepare and submit daily transaction records, cashier closing reports, receipts, and related documents.
• Ensure price tags, counter materials, bags, receipt rolls, and payment tools are available.
• Follow company service standards, safety rules, and daily operation procedures.

Job description

Kuala Lumpur Durian Experience Sdn. Bhd. is hiring a Full-Time Cashier near Suria KLCC (Pelita area) for an initial 6-month contract with renewal options. Start date is immediate; working hours are 10:30 AM – 7:30 PM with a 1-hour break.

The role covers cash handling, POS operation, and customer service. Apply by calling 018-941 9139. Responsibilities include processing payments, issuing receipts, ensuring transaction accuracy, and maintaining cashier area and records.