CASHIER

Ime (M); Bayan Lepas; On-site; MYR 45,000 - 71,000; Full time

Job summary

Jora Malaysia, based in Penang, is closing soon and seeking a detail-oriented operations associate to assist with money transfer transactions, explain remittance services, and handle cash. The role emphasizes AML/KYC compliance and customer support in a fast-paced branch.

The candidate will perform cash handling, document filing, and reporting, while helping drive sales of remittance products and cross-selling related services.

Responsibilities

• Assist customers with money transfer and payment transactions.
• Explain remittance services, exchange rates, fees, and requirements.
• Handle customer inquiries professionally and efficiently.
• Process local and international money transfer transactions accurately.
• Receive and disburse cash according to company procedures.
• Verify customer identification and transaction details.
• Perform Know Your Customer (KYC) and customer due diligence checks.
• Ensure compliance with AML/CFT regulations and company policies.
• Identify and escalate suspicious transactions to management.
• Maintain accurate cash balances throughout the day.
• Conduct opening and closing cash counts.
• Report cash shortages, overages, or discrepancies immediately.
• Maintain accurate transaction records and documentation.
• File customer documents according to company requirements.
• Ensure all reports are completed and submitted on time.
• Promote remittance services and company products.
• Cross-sell additional services where applicable.
• Support branch sales targets and customer retention efforts.
• Follow branch operating procedures and security guidelines.
• Assist with administrative tasks and branch housekeeping.
• Support audit, compliance, and operational reviews.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Assist customers with money transfer and payment transactions.
• Explain remittance services, exchange rates, fees, and requirements.
• Handle customer inquiries professionally and efficiently.
• Transaction Processing
• Process local and international money transfer transactions accurately.
• Receive and disburse cash according to company procedures.
• Verify customer identification and transaction details.
• Compliance & KYC
• Perform Know Your Customer (KYC) and customer due diligence checks.
• Ensure compliance with AML/CFT regulations and company policies.
• Identify and escalate suspicious transactions to management.
• Maintain accurate cash balances throughout the day.
• Conduct opening and closing cash counts.
• Report cash shortages, overages, or discrepancies immediately.
• Record Keeping
• Maintain accurate transaction records and documentation.
• File customer documents according to company requirements.
• Ensure all reports are completed and submitted on time.
• Sales & Business Development
• Promote remittance services and company products.
• Cross-sell additional services where applicable.
• Support branch sales targets and customer retention efforts.
• Operational Support
• Follow branch operating procedures and security guidelines.
• Assist with administrative tasks and branch housekeeping.
• Support audit, compliance, and operational reviews.

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