Card Fraud Analyst

OCBC Group; Kuala Lumpur; On-site; MYR 67,000 - 134,000; Full time

Job summary

OCBC Group in Malaysia seeks an experienced fraud surveillance and transaction monitoring professional based in Kuala Lumpur. You will perform outbound cardholder verifications, monitor transactions and collaborate with risk and compliance teams to prevent fraud.

The role requires 3–4 years' experience, a university degree, strong analytical skills, and the ability to work under pressure in a 24/7 shift environment. Fresh grads may apply with relevant internships.

Qualifications

• 3 to 4 years' experience in fraud surveillance and/or transaction monitoring.
• Strong knowledge of fraud rules and indicators.
• Experience in consumer or corporate banking and payment channels is a plus.
• Analytical and self-initiated with problem-solving ability.
• Ability to work independently and in a team; leadership potential.
• Bilingual English and Mandarin would be an added advantage.

Responsibilities

• Perform outbound calls to cardholders to verify transactions.
• Handle blocking/unblocking of blocked cards and card replacement.
• Work with stakeholders on card fraud related issues.
• Perform next day report checking.
• Handle complaints and provide solutions to customers.
• Assist on compliance matters and liaise with Risk & Prevention, Regulatory Compliance, reviewers.
• Ensure compliance with internal and external guidelines.
• Assist on MIS and Compliance reports; ensure timely submission.
• Actively support the Group's Anti-Fraud strategy and functions.
• Work according to 24/7 shifts, including weekends and Public Holidays.

Skills

Fraud surveillance

Transaction monitoring

Analytical

Interpersonal skills

Mandarin (optional)

Education

University Degree or equivalent

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today we're on a journey of transformation. Leveraging technology and creativity to become a future‑ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future‑ready career. Your Opportunity Starts Here.

Benefits and Compensation

• Competitive base salary.
• A suite of holistic, flexible benefits to suit every lifestyle.
• Community initiatives.
• Industry-leading learning and professional development opportunities.
• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

Key Responsibilities

• Perform outbound call to cardholder to verify transactions.
• Handle blocking/ uplifting of blocked cards and perform card replacement.
• Work closely with relevant stakeholders on card fraud related issues.
• Perform next day report checking.
• Able to handle complaints and provide solutions to customers.
• Any other ad hoc tasks that may be required.
• Assist on some compliance matters as liaison person and collaborate with Division Risk & Prevention, Regulatory Compliance Unit, Independent reviewers and others.
• Ensure compliance for internal and external guidelines.
• Assist on MIS and Compliance reports preparation and ensure the submission is timely and accurately.
• Actively support the Group's Anti-Fraud strategy and functions.
• Work according to 24/7 shifts, including weekends and Public Holidays.

Requirements

• University Degree or equivalent preferred.
• 3 to 4 years' experience in fraud surveillance and/or transaction monitoring.
• Strong knowledge of how fraud rules work and the key fraud indicators.
• Knowledge of consumer and/or corporate banking, with knowledge of various payment channels is an added advantage.
• Analytical and self-initiated to resolve issues, with demonstrated ability to understand and identify appropriate solutions and/or alternatives.
• Demonstrates success in working independently and within a team, with leadership potential apparent.
• Able to work under intense pressure.
• Proficient level of interpersonal and communication skills.
• Bilingual in English and Mandarin would be an added advantage.
• Fresh Graduates are encouraged to apply.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world's highest credit rating (Aa1 by Moody's and AA- by both Fitch and S&P). We offer private banking services through our wholly‑owned subsidiary, Bank of Singapore, which operates on a unique open‑architecture product platform to source for the best‑in‑class products to meet its clients' goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.