Card & Customer Relation Assistant

Padini; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading retail company in Malaysia seeks a Customer Service Representative to manage customer feedback and enhance membership programs. The ideal candidate should possess strong interpersonal skills and be fluent in Bahasa Malaysia, English, and Mandarin, with 1-2 years of relevant experience. The role offers a competitive salary, annual leaves, and opportunities for career development, ensuring a high level of customer satisfaction and efficient service delivery.

Benefits

Competitive Salary

Performance Bonus

Annual Leave

Outpatient Medical Coverage

Insurance Coverage (GHS, GPA and GTL)

Career Development Opportunity

Staff Purchase Discount

Semi Flexible working schedule

Qualifications

• Minimum SPM/Diploma/equivalent in any related field.
• Possess at least 1-2 years of working experience in customer service.
• Candidates fluent in Mandarin preferred for client interactions.

Responsibilities

• Handle customer feedback via phone, email, and other platforms.
• Liaise with merchants to enhance membership programs.
• Develop customer care policies for high satisfaction.
• Resolve complex customer issues effectively.
• Support customer service projects and initiatives.
• Provide necessary tools for efficient service delivery.
• Prepare vouchers accurately and timely.
• Complete daily tasks consistently and on time.

Skills

Good interpersonal skills

Fluency in Bahasa Malaysia

Fluency in English

Fluency in Mandarin

Computer literate

Education

Minimum SPM/Diploma/equivalent

Job description

Requirement

• Minimum SPM/Diploma/equivalent in any related field;
• Possess at least 1-2 years of working experience in customer service;
• Good interpersonal skills and fluent in Bahasa Malaysia, English and Mandarin language;
• Candidates fluent in Mandarin preferred as roles requires candidate to deal with Mandarin speaking clients;
• Computer literate.

Responsibility

• Handle customer feedback via phone, email, and other communication platforms;
• Liaise with merchants to strengthen and expand membership programs;
• Develop and implement customer care policies, procedures, and regulations to ensure a high level of customer satisfaction;
• Resolve complex customer issues by analyzing problems and providing effective solutions;
• Coordinate and support customer service projects and initiatives;
• Ensure the department operates efficiently by identifying and providing the necessary tools and resources for quality service delivery;
• Prepare vouchers accurately and in a timely manner;
• Ensure all daily tasks are consistently completed and up to date.

Benefits

• Competitive Salary
• Performance Bonus
• Annual Leave
• Outpatient Medical Coverage
• Insurance Coverage (GHS, GPA and GTL)
• Career Development Opportunity
• Staff Purchase Discount
• Semi Flexible working schedule

*Subject to position offered / outlet / sales performance / company’s policy*

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