Capital Market - Client Channel

Tata Consultancy Services; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Tata Consultancy Services in Malaysia is seeking a Capital Market - Client Channel professional to support onboarding and client enablement for digital platforms across pre- and post-trade services. The role involves liaising with multiple internal teams and external clients to ensure smooth platform usage.

The candidate will coordinate with Legal for MCA documentation, manage inquiries, and contribute to risk and governance activities within Bank standards, driving efficiency and client

Responsibilities

• Perform BAU activities within Channel Enablement Function.
• Support digital platform onboarding for pre and post trade services.
• Manage internal and external client queries on digital platforms.
• Negotiate Master Confirmation Agreements for NDF/NDO and Equity Derivatives.
• Coordinate with Legal on MCA documentation issues.
• Identify client opportunities and propose digital enablement solutions.
• Respond to queries from stakeholders in a timely, professional manner.
• Build relationships with Sales, OCRM, Legal, Ops.

Job description

Join Tata Consultancy Services, Asia Pacific and be part of an organization committed to sustainable development for our future. TCS follows the Tata group philosophy of building sustainable businesses that are rooted in the community and demonstrate care for the environment. Our unique values position us to combine a purpose-driven worldview with digital innovation, collaborating with customers, communities and governments to lead and shape innovative solutions for a sustainable future. TCS has been carbon neutral in its operations across 11 countries, 12 delivery centres and 18 offices in Asia Pacific since 2022. This is only the initial stage in TCS' journey as we strive to achieve long-term net zero emissions by 2030.

Corporate sustainability is embedded in our triple-bottom-line, focusing on people, the planet, and our purpose. Our offices are designed with eco-friendly features that significantly reduce our carbon footprint and enhance energy efficiency. We actively champion green initiatives, such as promoting paperless operations, implementing energy-efficient practices, and fostering employee engagement in sustainability efforts. When you become part of the TCS family, you will play an essential role dedicated to innovation, excellence, and crafting a brighter, greener future together. Join us and be a part of our mission to drive sustainability through technology and talent at Tata Consultancy Services, APAC today.

Role: Capital Market - Client Channel.

Location: Malaysia.

RESPONSIBILITIES*

• To perform business as usual activities within Channel Enablement Function:
• Supporting digital platform onboarding for pre and post trade services on both internal and external vendor platforms
• Manage internal and external client queries related to digital platforms
• Negotiation of Master Confirmation Agreements for Non-Deliverable Forward and Non-Deliverable Option and Equity Derivatives
• Work closely with Legal team regarding any legal documentation issues during MCA negotiation
• Identify potential clients’ opportunities and review opportunities with Ops/Sales/OCRM to propose the appropriate digital enablement/digitisation solutions for client
• Respond quickly and efficiently to internal and external stakeholders’ queries, solving their problems in a professional, timely and efficient manner
• Develop and maintain positive relationship with various internal stakeholders (e.g. Sales, OCRM, Legal, Ops)
• Performing UAT testing for new platform features and facilitate user testing and/or client testing as required
• Assist in production of various reports used by management
• Manage and understand the workflow processes for all processes within the team and to provide guidance and coaching to team members as required
• Ensure conformance to Desk Operating Instructions and quarterly reviews of the DOI are adhered to
• Contribute to the teams' key results and quarterly metrics
• Continually seeking new opportunities for improvement for personal and profession development within the team and across the Bank
• Responsible for identifying, assessing, monitoring, controlling and mitigating risks across all functional areas of accountability
• Demonstrate an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them and ensure you take reasonable steps in managing them
• Ensure identified control testing defects are resolved, including identification of root causes and any associated process changes required to minimise the probability of process failures
• Ensure operational incidents (losses or near misses) are logged in accordance with relevant polices
• Ensures due care and diligence is exercised on day to day operational matters;
• Follow up on corrective/ preventive actions to a point where concerns arising from these findings are addressed to a satisfactory level; and
• Ensure full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the Company/Group.

Governance:

Embed the Group's values and code of conduct to ensure that adherence with the highest standards of ethics, and compliance with relevant policies, processes and regulations among employees form part of the culture

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Client Channel Enablement team to achieve the outcomes set out in the Bank's Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalation, mitigate and resolve risk, conduct and compliance matters.
• Key stakeholders*
• Markets Sales and Trading
• Market Operations
• OCRMs