Business Manager, Coverage Banking Malaysia

Standard Chartered; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working

Generous leave policy

Job summary

Standard Chartered Malaysia seeks a Business Manager, Coverage Banking to drive strategy, performance, and client engagement in Malaysia. You will partner with country heads to define go-to-market plans, oversee portfolio management, and lead strategic initiatives supported by CRM and analytics platforms.

The role covers governance, sales enablement, and people initiatives, with flexible working options around home and office locations in Malaysia.

Qualifications

• 5-8 years of experience in a financial institution (preferably banking).
• Strong and detailed understanding of CIB business and product capabilities, such as sales process, relationship management, risk, product sales etc
• Problem solving skill to co-create client strategy, drive root-cause analysis, analyse business performance, etc
• Willing to challenge the status quo, comfortable interacting with senior management
• Excellent communication and presentation skills
• Strong understanding of end-to-end client processes
• Strong organisational and project management skills with excellent eye for detail
• Ability to co-ordinate responses from large numbers of stakeholders
• Excellent administration skills including organisation, planning and co-ordination skills
• Highly proactive, demonstrating ambition, dedication and pride in work

Responsibilities

• Lead Strategy and Business: co-define go-to-market strategy and execution plan.
• Organise and lead strategy days to ensure alignment between Coverage Banking, products, and functions.
• Lead annual Corporate Plan and review delivery against targets and budgets.
• Manage cost budgets and front-line productivity metrics.
• Lead select strategic initiatives and cross-functional projects.
• Oversee client portfolio metrics, onboarding, and engagement plans.
• Coordinate with country marketing for client events and materials.
• Support adoption of global tools and CRM platforms.

Skills

Strategic planning

Relationship management

Problem solving

Communication

Project management

Stakeholder coordination

Tools

CRM systems

CRMx Platform

Job description

Business Manager, Coverage Banking Malaysia

The Business Manager, Coverage Banking Malaysia will be supporting the CEO and Head of Coverage for Malaysia to drive business performance and results through

• Business Strategy & Performance
• sales enablement
• portfolio management and proposition
• People agenda and communication
• Process, Governance and Risk management
• Business strategy execution and project management.

Key Responsibilities

Strategy and Business

• Business Strategy & Performance
• Work with the relevant Head(s) of Client Coverage in the Country to co-define a go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): business strategic priorities and translation into strategic initiatives.
• Organise and lead yearly or ad hoc strategy days to ensure close communication and alignment between Coverage Banking, products, and functional teams.
• Lead the preparation of the annual Corporate Plan for the business section.
• Review periodically the delivery of agreed business performance and cost targets to budget (e.g. revenue, RoRWA, RWA, costs), including metrics which are material and relevant for Client Coverage scorecard (e.g. TB asset utilisation vs. NIM, etc). Identify risks and opportunities to delivering the targeted business performance and propose remediation plans and actions.
• Lead preparation for business reviews, as well other regular updates (Group/ Country, MT, Board, ALCO, etc).
• Manage cost budgets and cost centres in close coordination and with the support from HR and Finance.
• Review and track frontline productivity using a standardised approach. Identify areas for improvement.
• Help defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.
• Engage and support material transaction approvals and attend reviews as and when needed. Monitor accounts for commitments.

Client portfolio management & Client engagement

• Oversee portfolio metrics such as onboarding capacity, quality of onboarding pipeline
• Drive the client tail management process including the quarterly review of new proposed exits and monthly tracking.
• Review and track the delivery of differentiated client proposition for Platinum and Gold tier clients alongside any other criteria (prioritised onboarding, credit turnaround times, client services, etc).
• Review and track adequate and efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.
• Work with country marketing teams to define/ execute/ track the marketing and client engagement plans in the country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the country. Ensure the effective distribution of marketing materials and communications to clients.
• Support in the creation of standardised client materials for the country (i.e. product capabilities), in addition to supporting the adoption of content platforms (i.e. Seismic) across local teams

Project management

• Lead select strategic initiatives in the country, in line with business priorities (e.g. operating model changes/ restructuring, RWA optimisation).
• Support and represent the country for the execution and tracking of business-related CC group or local projects (e.g. CRM & Sales Enablement Platform releases, remediation efforts).

Sales planning and enablement

• Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
• Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
• Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans)
• Ensure teams are uploading call reports in a timely manner.
• Support in the country the deployment and adoption of global tools (CRM, sales analytics, etc). Consolidate sales feedback for the global teams.
• Manage CRM static data maintenance, i.e. change in client segment, client group tagging, RM changes and group creation.
• Coordinate with CRMx Program Leadership on product roadmap delivery schedules and be familiar with the capabilities, to assist and aid in the go-live launches (as appropriate.)
• Participate in Quarterly Product, Tooling and Analytics updates with the CRMx Program and assist in the outreach with Frontline (as appropriate.)

Frontline Communication

• Work with CBSales Engagement & Communications to ensure effective communication of key business messages to the CC frontline (incl. articulation of country strategy, input for Quarterly Global CC Business Updates, coordination of country/local f2f internal events, as well as key changes impacting clients, RMs and the broader client teams).
• Own and drive country/coverage townhalls/forums, ensuring participation of the country frontline.
• Act as the country/local liaison on CC crisis/incident management, ensuring timely, round-the-clock execution of the frontline communications process based on CCIB Incidence Communications protocols.
• Work with CRMx Program Leadership, Product Owners, and Training teams to facilitate directed communication and outreach of targeted Frontline End Users for User Verification Testing, Training, and feedback sessions.

People & Talent

• Define with the relevant business and country head a plan and set of initiatives to deliver against HR objectives and initiatives: Diversity and Inclusion targets, succession planning, people forum, etc.
• Support RM scorecard re-design and new process, including target setting/handling/ elevate RM inquiries/ questions regarding scorecard issues.
• Support the annual P3 process (compensation, bonus, promotions, CP reviews).
• Track headcount and review periodically the consistent use of Job Families (in particular, for new employees).
• Oversee the IG/ Internship/ Apprenticeship/ Short Term Assignments (STAs) programmes (requests, allocation, coordination of rotations, post programme hiring, etc).
• Support training curriculum design and coordinate staff training programmes.

Risk Management and Governance

• Review papers for submissions to Client Review Committee (CRC), Business Responsibility and Reputational Risk Committee (BRRRC) and Root Cause Reviews (RCR): Sensitive Clients, Level 2 Sanctions Risk Assessment Form (SRAF), Defence Goods Risk Assessment Form (DGRAF).
• Review papers for submissions to various other Risk forums/ committees and attend when required: GRRRC, CCIBRC, Countryal RC, Executive Risk Committee (ERC), Business Risk Forums (BRF), NFRC, Fraud Risk.
• Review/ Assist in preparing reviews with external auditors, onshore regulators,overseas regulators.
• Review country conduct plan and monthly supervisory dashboards for conduct flags and attend the Conduct forum.
• Manage country Client Coverage Management Team meetings (agenda, actions, and notes) as a permanent member of the MT
• Ensure all business heads have the required sources of authority and delegations (POAs, GASB, GDAM, other DoAs, etc).
• Execute on any required approvals as per the authority delegated from the Country CC Head and CEO
• Act as delegate for the relevant Heads of Client Coverage in the Country for committees as needed.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• CEO & Head of Client Coverage
• Country, Cluster and Country Client Coverage and CIB Management Team
• Other country and segment Business Planning Managers
• CCIB Business Development teams
• Country, Cluster and Country Finance
• Country, Cluster and Country HR
• Other Country Functions (Legal, Risk, and Compliance)

Qualifications

• 5-8 years of experience in a financial institution (preferably banking)
• Strong and detailed understanding of CIB business and product capabilities, such as sales process, relationship management, risk, product sales etc
• Problem solving skill to co-create client strategy, drive root-cause analysis, analyse business performance, etc
• Willing to challenge the status quo, comfortable interacting with senior management
• Excellent communication and presentation skills
• Strong understanding of end-to-end client processes
• Strong organisational and project management skills with excellent eye for detail
• Ability to co-ordinate responses from large numbers of stakeholders
• Excellent administration skills including organisation, planning and co-ordination skills
• Highly proactive, demonstrating ambition, dedication and pride in work

About Standard Chartered

We’re a global bank connecting clients to our differentiated network, offering growth opportunities in the world’s most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we’ve built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.