Cantonese Proficient Fraud Ops Analyst

Citigroup Inc.; Kuala Lumpur; Hybrid; MYR 40,000 - 60,000; Full time

Job summary

A global banking institution in Kuala Lumpur is seeking an Officer, Fraud Ops Analyst Hybrid. This entry-level role involves minimizing fraud risk, conducting forecasting analysis, and managing customer interactions. The ideal candidate should possess a bachelor's degree, Cantonese proficiency, and be open to shifting schedules including weekends. The position offers comprehensive training and development opportunities along with a supportive work environment.

Benefits

Access to telehealth options

Learning and development resources

Work-life balance programs

Qualifications

• 0-2 years of relevant experience.
• Willing to work on shifting schedule, weekends and holidays.
• Knowledge and previous experience in investigation and fraud claims process.
• Extensive knowledge of bank’s transactional processing platforms.

Responsibilities

• Customer handling (inbound & outbound).
• Manage Hong Kong Market.
• Perform forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence.
• Identify inconsistencies in data or results.

Skills

Cantonese language proficiency

Trend analysis

Microsoft Office proficiency

Investigation skills

Clear communication

Education

Bachelor’s/University degree

Tools

Microsoft Access

Job description

Officer, Fraud Ops Analyst Hybrid

Internal Job Title: Fraud Ops Analyst – C09

Location: Kuala Lumpur, Malaysia

At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

We’re currently looking for a high caliber professional to join our team as Officer, Fraud Ops Analyst Hybrid (Internal Job Title: Fraud Ops Analyst – C09) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well‑being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well‑being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

The Fraud Ops Analyst is an entry‑level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

In this role, you’re expected to:

• Customer handling (inbound & outbound).
• Manage Hongkong Market.
• Perform short‑ and long‑term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Identify inconsistencies in data or results, and exchange information in a concise and logical way.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

As a successful candidate, you’d ideally have the following skills and exposure:

• Bachelor’s/University degree.
• 0‑2 years of relevant experience.
• Cantonese language proficiency required. At least at intermediate level.
• Willing to work on shifting schedule, weekends and holiday.
• Relevant experience in a related role.
• Knowledge and previous experience in the investigation and fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of the bank’s transactional processing platforms.
• Proficient in Microsoft Office and Access.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.

Next Steps

Take the next step in your career, apply for this role at Citi today.

This job description provides a high‑level review of the types of work performed. Other job‑related duties may be assigned as required.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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