Cafe Supervisor - Caltex Semabok Drive Thru at The Coffee Bean & Tea Leaf

The Coffee Bean & Tea Leaf; Malacca City; On-site; MYR 27,000 - 33,000; Full time

Benefits offered by this job

World Class training

Competitive salary

Bonuses

Brew Crew discounts

Career development plans

Flexible working hours

Medical benefits

Job summary

The Coffee Bean & Tea Leaf Malaysia is seeking a friendly Café Supervisor to lead Brew Crews, ensure quality service, and enforce SOPs in the absence of the Café Manager.

You will enter our Barista Academy, grow in craft and customer service, and play a key role in training, store operations, and achieving sales targets while upholding safety and brand standards.

Qualifications

• Diploma in related field required.
• Fresh graduate welcome.
• Excellent customer service skills.
• Strong multitasking abilities.
• Good communication and interpersonal skills.
• Team player with leadership qualities.
• Able to adapt to change and work under pressure.
• Detail-oriented and reliable.
• Articulate across functions and levels.

Responsibilities

• Supervise Brew Crews to maintain service quality and SOPs.
• Support Café Manager in sales promotions and operations.
• Ensure accurate cash handling and daily reporting.
• Maintain clean, well-merchandised store presentation.
• Develop training and motivate staff for growth.

Skills

Customer service skills

Multitasking

Communication skills

Leadership

Attention to detail

Interpersonal skills

Adaptability

Pressure management

Education

Diploma in related field

Job description

This Full time on site position offers great opportunities for career growth.

Our Blend The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore. The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day. Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person. Passion is contagious, and we’ve got a serious case of it.

If you are just as passionate as we are, come join our Brew Crew!

Brew Crew Opportunity

We are seeking friendly, curious, and collaborative Café Supervisors, who will be responsible for the supervision of the Brew Crews, so that they will maintain the quality of service and products, and enforce all procedures in the absent of the Café Manager. The Café Supervisor will fulfil any other duties assigned by the Café Manager or Assistant Manager and will represent The Coffee Bean & Tea Leaf in a professional manner. As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally. You will enter our famous ‘Barista Academy’ from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.

Key Responsibilities

• 1. Sales and Customers Service Maintains a profitable reputable café, that is: Handles cash transactions honestly, efficiently, and accurately. Assists in the supervision of the profitable café. Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently. Maintains an efficient, friendly service standard at all time. Politely answers the telephone and customer questions. Responds proactively to prevent and resolve customer service situations. Handles all drink and food items during preparation safely. Sells and serves baked goods and miscellaneous food items to customers. Verbally receives and calls back customer orders in a friendly manner. So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.
• 2. Store Operations Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is: Completes daily report as assigned. Informs the Café Manager / Assistant Manager of any operational inconsistencies. Maintains acceptable amounts of coffee, baked goods and supplies for the bar. Orders baked goods, coffee and supplies when needed. Performs opening and closing duties Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary. Reports potential safety hazards to Café Manager / Assistant Manager. Restocks shelves when necessary. Cleans the bar area, floor, grinders, take out trash, etc routinely. Takes bank deposit to the bank and brings change back if necessary. So as to create an environment conducive for attaining monthly sales targets.
• 3. Employee Development Motivating & Developing crews, that is: Assists in the training of new employees. Delegates duties to Brew Crews as necessary. Leads by example. Motivates crews to maintain and serve consistent quality products every time. Perpetuates Company philosophy and culture. Schedules breaks as necessary. So as to develop and motivate our employees.
• 4. Product Knowledge Delivers consistent quality products, that is: Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services. Maintains the highest quality, consistent product standards. Oversees drink-making and ensuring that only consistent quality drinks and products are served. Strictly adheres to and enforcing SOPs on all drink and gourmet items. So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.
• 5. Store Presentation Maintains a comfortable, conducive outlet by: Follows guidelines on music. Keeps all tables cleared of trays and used utensil or cups. Keeps all floors dry & free of litter. Maintains a clean, well-merchandised café. So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Qualifications

• Your Ingredients Diploma in any related field
• Fresh graduate
• Customer service skills
• Multitasking skills
• Good analytical skills
• An eye for details
• Good communication skills
• A team player with good leadership and interpersonal skills
• Articulate and able to communicate effectively across all functions and levels
• Able to adapt to organizational changes and able to work under pressure
• Responsible, reliable, independent and has a sense of urgency

Performance & Rewards

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits
• Our ‘FROTH’ VALUES

Job Details

Job Type: Full-time Pay: Up to RM2,700.00 per month Benefits: Dental insurance Health insurance Maternity leave Meal allowance Opportunities for promotion Parental leave Professional development Vision insurance Work Location: In person

‘FROTH’ VALUES

We believe in the fundamental truths that guide us through our daily lives: F*RIENDLINESS-* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture. RESPECT - We are inclusive and honour each other’s values, opinions and diversity. OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day. TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business. HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves. At The Coffee Bean & Tea Leaf, we a global company committed to representing the neighborhoods we serve. and we value the impact of diversity on our culture and in our work.