Café Operations & Guest Experience Leader

Chocofac; Semenyih; On-site; MYR 42,000 - 66,000; Full time

Job summary

Queensbury Cafe in Semenyih, Malaysia is seeking an experienced Café Manager to oversee daily operations, lead front- and back-of-house staff, and ensure an outstanding guest experience while maintaining food safety and brand standards. You will manage inventory, control costs, coordinate with chocolate production teams for events, and support marketing efforts.

The ideal candidate has 3+ years in café/F&B management, strong leadership, and bilingual English/Bahasa Malaysia, with willingness to

Qualifications

• Minimum 3 years of experience in café/F&B management, with at least 1–2 years in a supervisory or managerial role.
• Strong leadership and people management skills.
• Solid understanding of café operations: barista standards, food service, inventory, and POS systems.
• Knowledge of food safety and hygiene regulations (certification an advantage).
• Bilingual proficiency in English and Bahasa Malaysia.
• Strong problem‑solving skills and ability to stay composed during busy periods.
• Financially literate — comfortable with budgets, cost control, and basic P&L understanding.
• Customer‑first mindset with a passion for hospitality and brand experience.

Responsibilities

• Oversee day‑to‑day café operations, including opening/closing procedures, staff scheduling, and service flow.
• Lead, train, and manage café staff (baristas, servers, kitchen crew) to deliver consistent, high‑quality service.
• Monitor food and beverage quality, presentation, and consistency across the menu, including Queensbury Cocolac and chocolate‑based items.
• Manage inventory, stock ordering, supplier coordination, and cost control to minimise wastage and maximise margins.
• Handle guest feedback, complaints, and service recovery professionally.
• Ensure compliance with food safety, hygiene, and health regulations at all times.
• Track daily sales, prepare operational reports, and support budgeting/forecasting.
• Coordinate with the chocolate production and workshop facilitation teams to align café operations with brand events, promotions, and peak visitor periods.
• Support marketing initiatives (in‑café promotions, seasonal menus, social media content) in coordination with the marketing team.
• Recruit, onboard, and manage performance of café staff.
• Maintain a clean, safe, and welcoming café environment for guests.

Skills

Leadership

People management

Café operations

Food safety

Bilingual English/Bahasa Malaysia

Budgeting & P&L

Customer service mindset

Tools

POS systems

Job description

Queensbury Cafe in Semenyih, Malaysia is seeking an experienced Café Manager to oversee daily operations, lead front- and back-of-house staff, and ensure an outstanding guest experience while maintaining food safety and brand standards. You will manage inventory, control costs, coordinate with chocolate production teams for events, and support marketing efforts.

The ideal candidate has 3+ years in café/F&B management, strong leadership, and bilingual English/Bahasa Malaysia, with willingness to