Cafe Guest Experience Champion

LOKL Coffee Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 29,000; Full time

Benefits offered by this job

Medical Coverage (panel/non-panel)

Staff meals provided

Uniform provided

Job summary

LOKL Coffee Sdn Bhd invites vibrant individuals to join our Kuala Lumpur café team. If you love F&B, coffee, and meeting people, we want to meet you.

As a front-of-house team member, you will create a welcoming guest experience, recommend menu items, and coordinate with the service and kitchen teams. The role emphasizes cheerful interactions, problem solving, and collaboration with colleagues.

Qualifications

• Fluency in English is a must for handling international customers.
• Strong communication and interpersonal skills are essential to greet and engage customers.
• Ability to coordinate with service and kitchen teams to ensure a smooth guest experience.

Responsibilities

• Ensure smooth guest experience from entry to food delivery within promised times.
• Maintain cafe cleanliness and surrounding areas.
• Make menu recommendations and ensure customer satisfaction.
• Greet customers cheerfully and engage in conversation.
• Manage customer expectations and respond to preferences.

Skills

Fluent English

Communication skills

Guest service

Team coordination

Education

High school or equivalent

Tools

POS system

Job description

LOKL Coffee Sdn Bhd invites vibrant individuals to join our Kuala Lumpur café team. If you love F&B, coffee, and meeting people, we want to meet you.

As a front-of-house team member, you will create a welcoming guest experience, recommend menu items, and coordinate with the service and kitchen teams. The role emphasizes cheerful interactions, problem solving, and collaboration with colleagues.