Business Solutions Lead - B2B & B2C Retail

IKEA; Seberang Perai; On-site; MYR 50,000 - 84,000; Full time

Job summary

IKEA Malaysia is seeking a proactive individual to drive business customer engagement on the shop floor and through tailored in-store services. You will talk to business customers, understand their needs, and help them find the best furnishing solutions.

Collaborating with local marketing and store teams, you will build relationships with the local business community and communicate IKEA BUSINESS offerings to maximize customer satisfaction and sales opportunities.

Qualifications

• Interest in home and work lifestyle and business customers.
• Experience in actively selling by understanding customer needs.
• Ability to set goals and follow up with action plans.

Responsibilities

• Understand local market, consumers, and business customers to improve shopping experience.
• Walk the store floor to talk to customers, gathering input to improve business customer experience.
• Collaborate with local marketing and matrix partners to offer market-appropriate solutions.
• Build long-lasting relationships with the local business community to raise awareness of IKEA BUSINESS offerings.
• Ensure store colleagues assist customers and optimize IKEA BUSINESS consultants' impact.
• Know all IKEA services and communicate them to help business customers make informed choices.
• Address complaints with product knowledge and company processes to ensure a positive outcome.
• Maintain a safe and secure store environment for visitors and coworkers.
• Lead commercial activities with local marketing to attract and convert business visitors.

Skills

Customer focus

B2B sales

Relationship building

Communication

Education

Retail or B2B sales experience

Job description

IKEA Malaysia is seeking a proactive individual to drive business customer engagement on the shop floor and through tailored in-store services. You will talk to business customers, understand their needs, and help them find the best furnishing solutions.

Collaborating with local marketing and store teams, you will build relationships with the local business community and communicate IKEA BUSINESS offerings to maximize customer satisfaction and sales opportunities.