Business Solution Manager - AI Demand Forecasting and Planning

DFI Retail Group; Petaling Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

DFI Retail Group is seeking a Business Solutions Process Manager to lead AI-enabled demand forecasting and planning initiatives across its retail supply chain. The role requires translating business strategy into scalable processes, governance, and value realisation while managing senior stakeholders, technology teams and external partners.

You will oversee end-to-end delivery from discovery to go-live, drive adoption, optimise forecast accuracy, product availability and planner productivity

Qualifications

• Experience supporting transformation or solution implementation projects in forecasting, replenishment, merchandise planning or related areas.
• Experience gathering requirements and coordinating implementation with stakeholders.
• Strong understanding of forecasting concepts and inventory management.
• Experience working with vendors or implementation partners.
• Strong communication and organizational skills.
• Strong analytical and problem-solving abilities.
• Degree or equivalent experience in a related discipline.

Responsibilities

• Own and support AI demand forecasting and planning implementation projects from discovery, design, testing, deployment and stabilisation.
• In charge of project planning, milestone tracking, governance and reporting activities.
• Coordinate activities across business, technology, data and vendor teams to support successful delivery.
• Identify project risks, issues and dependencies and support mitigation and resolution activities.
• Assist with scope management, change requests and project documentation.
• Support assessment of current forecasting processes and contribute to future-state design.
• Document requirements, processes, roles, controls and performance measures.
• Collaborate with data and technology teams for data readiness, integration and testing.
• Monitor solution performance and drive continuous improvement initiatives.
• Build relationships with business, supply chain, technology, data and vendor teams.
• Support governance meetings and clear communication of updates to stakeholders.
• Assist in change management, training and user adoption activities.

Skills

Forecasting concepts

Demand planning

Stakeholder management

Project coordination

Analytical problem-solving

Change management

Communication skills

Cross-functional collaboration

Vendor management

Education

Degree in Supply Chain

Job description

DFI Retail Group is a leading Asian retailer, driven by its purpose to “Sustainably Serve Asia for Generations with Everyday Moments”. At 31 Dec 2025, the Group and its associates operated over 7,580 outlets across 12 markets, and employed over 79,000 people. The Group had reported revenue of US$8.9 billion.

The Group is dedicated to delivering quality, value and service to Asian consumers through a compelling retail experience, supported by an extensive store network and highly efficient supply chains. The Group, and its associates, operates a portfolio of well-known brands across five key divisions: health and beauty, convenience, food, home furnishings, and restaurants.

We are passionate about sharing our know-how and finding synergies across our businesses in Asia. Cooperation between store operations, supply chain & logistics, and store support centre is complemented by a culture which values sustainable results, teamwork and integrity. At the heart of our cultural values is a strategic priority to build strong customer focus retail models in each of our businesses.

We also believe in giving back to and supporting the communities in which we live and work. Our businesses enthusiastically develop and support various corporate social responsibility activities to promote sustainability and health & wellness in our communities.

DFI Retail Group is a member of the Jardine Matheson Group.

Is this your next challenge as Business Solution Manager?

We are seeking a Business Solutions Process Manager to lead the business transformation and implementation of AI-enabled demand forecasting and planning solutions. The role will provide end-to-end leadership across business process design, solution delivery, adoption and value realisation, while managing senior business stakeholders, technology teams and external solution partners.

Lead the design and implementation of scalable AI demand forecasting and planning capabilities across the retail supply chain. The role will translate business strategy into practical process and technology solutions, establish robust delivery governance, and drive adoption across markets and functions. Have strong forecasting and planning acumen, demonstrate transformation leadership and the managerial calibre to lead complex, multi-stakeholder initiatives.

The challenge is to:

Transformation and Project Management

• Own and support the delivery of AI demand forecasting and planning implementation projects through discovery, design, testing, deployment and stabilisation activities.
• In charge of project planning, milestone tracking, governance and reporting activities.
• Coordinate activities across business, technology, data and vendor teams to support successful delivery.
• Identify project risks, issues and dependencies and support mitigation and resolution activities.
• Assist with scope management, change requests and project documentation.

Business process and operating model design

• Support the assessment of current forecasting and planning processes and contribute to future-state process design.
• Work with business users and subject matter experts to document requirements, processes, roles, controls and performance measures.
• Identify opportunities to improve, standardise and simplify planning processes.
• Assist in developing process documentation, operating procedures and governance standards.
• Support initiatives aimed at improving forecast accuracy, product availability and planner productivity.

AI solution, data and implementation oversight

• Gather and document business requirements, user stories, process rules and acceptance criteria.
• Support solution design workshops and ensure business requirements are clearly understood by delivery teams.
• Collaborate with data and technology teams to support data readiness, integration and testing activities.
• Participate in fit-gap assessments, testing activities, defect management, cutover planning and go-live preparation.
• Monitor solution performance and support continuous improvement initiatives.

Stakeholder, vendor and commercial management

• Build effective working relationships with business, supply chain, technology, data and vendor teams.
• Act as a key point of contact for day-to-day coordination with implementation partners and software vendors.
• Support governance meetings, issue management and delivery tracking activities.
• Communicate project updates and business requirements clearly to stakeholders.
• Assist in resolving project challenges and managing competing priorities.

Change, adoption and value realisation

• Support change management, communication, training and user adoption activities.
• Coordinate business engagement sessions, training workshops and knowledge transfer activities.
• Assist with tracking adoption metrics, solution performance and benefits realisation.
• Support transition activities from implementation to business-as-usual operations.
• Identify opportunities for ongoing enhancement and process improvement

Do you have experience in?

• Experience supporting business transformation, process improvement or solution implementation projects in demand forecasting, replenishment, merchandise planning, supply planning or a related area.
• Experience working with business stakeholders to gather requirements, support testing and coordinate implementation activities.
• Good understanding of forecasting and planning concepts, including demand drivers, promotions, forecast performance and inventory management.
• Experience working with software vendors, implementation partners or cross-functional project teams.
• Strong stakeholder management and communication skills, with the ability to work effectively across functions.
• Good project coordination and organisational skills, including planning, issue tracking and reporting.
• Strong analytical and problem-solving capabilities with a focus on practical business outcomes.
• Degree qualification in Supply Chain, Business, Technology, Engineering, Analytics or a related discipline, or equivalent professional experience.

If you have the right skills and experience, this is an opportunity to build your career with Asia’s leading retailer.

DFI Retail Group is an equal opportunity employer and responsible for ensuring that all personal information collected from each Candidate presented to DFI Retail Group is used for recruitment purposes only and the personaldata will be kept and handled confidentially. We will retain the applications of candidates not selected for a period of no more than 24 months. The data collection process is in accordance with all applicable laws and compliantwith the Code of Practice on Human Resource Management.

To find out more about Our Businesses and Our People, please visit our website: https://www.DFIretailgroup.com