Business Process Automation Specialist

Suu Balm: Good Pharma Dermatology; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Suu Balm: Good Pharma Dermatology seeks a Regional Business Process Automation Specialist on a 12-month fixed-term contract. You will automate regional operations using Python, SQL, and advanced Excel, while enabling scalable data workflows and AI-assisted processes.

You will collaborate with markets to identify bottlenecks, build reliable automation, and document data sources and logic for future maintenance by Data Analysts or Developers.

Qualifications

• 2–3 years experience in business process automation, data analytics, data engineering, or similar roles.
• Experience with Python (Pandas) to automate data tasks.
• Strong Excel skills with Power Query and advanced formulas.
• Knowledge of SQL, databases, and data transformations.
• Interest in using LLMs/AI agents to improve processes.
• Ability to communicate clearly with technical and non-technical stakeholders.

Responsibilities

• Process & Workflow Automation: review repetitive tasks and build automation across regional markets.
• Data Engineering & Transformation: move processes from spreadsheets; create cleaner data sources using Python, Power Query, and related tools.
• Reporting & BI Automation: support recurring reporting with standard datasets and repeatable processes.
• AI & Agentic Workflows: explore practical AI/LLM use cases for classification, document handling, and process support.
• Documentation & Handover: document processes, data sources, and business logic for future maintenance.
• Other duties as assigned by Management to support operations.

Skills

Python (Pandas)

Excel (advanced formulas)

Data transformations

SQL basics

Stakeholder communication

AI/LLM interest

Tools

Power Query

SQL databases

Power BI

REST APIs

JSON

SharePoint

OneDrive

Job description

We are a fast-growing consumer health product company on a mission to bring real relief to people with dry, itchy, sensitive, or eczema-prone skin. Developed at the National Skin Centre in Singapore, our uniquely differentiated skincare range has already made its mark in over 10 countries. With more than 3 million units sold and consistent double-digit year-on-year growth, we are a market leader in our niche and we are just getting started.

The Opportunity

We are looking for a practical, hands-on Regional Business Process Automation Specialist to join us on a 12-month fixed-term contract and help improve the way operational work gets done across the region.

In this role, you will work with teams across different markets to understand day-to-day processes, identify bottlenecks, and build practical automation using Python, SQL, advanced Excel, and selected AI tools where they add value.

The goal is to build practical and reliable solutions that reduce manual work and improve business processes. The solutions should also be easy for the Data and Tech teams to maintain and improve over time.

Job Responsibilities

• Process & Workflow Automation: Review repetitive operational tasks such as file consolidation, manual updates, and data entry, then build automation that reduces unnecessary effort across regional markets.
• Data Engineering & Transformation: Help move key processes away from manually maintained spreadsheets by creating cleaner, more structured data sources. Use Python, Power Query, and related tools to extract, clean, and validate data.
• Reporting & BI Automation: Support recurring reporting by creating standard datasets and repeatable reporting processes that Data Analysts and business users can rely on.
• AI & Agentic Workflows: Explore practical use cases for AI and LLM-based tools, especially for tasks such as classification, document handling, and process support, where they add clear value.
• Documentation & Handover: Document processes, data sources, and business logic clearly so that future Data Analysts or Developers can maintain and improve the work.
• Others: Undertake any other duties and responsibilities as assigned by Management in support of business operations and objectives.

Requirements

• 2-3 years of experience in business process automation, data analytics, data engineering, or a similar role.
• Good hands-on experience using Python, especially Pandas and scripting, to automate data-related tasks.
• Strong Excel skills, particularly Power Query and more advanced formulas.
• Working knowledge of SQL, relational databases, and basic data transformation concepts.
• Interest in using LLMs, AI agents, or similar tools to improve real business processes.
• Able to communicate clearly with both technical and non-technical stakeholders.

Nice to have

• Experience with BI tools such as Power BI, cloud platforms, MySQL, PostgreSQL, or other relational databases.
• Familiarity with REST APIs, JSON, and connecting data from different business systems.
• Experience with workflow automation, RPA tools, or scheduling Python scripts.
• Experience working with SharePoint, OneDrive, or similar file and data platforms.

Key Success Measures

Success in this role will be measured by the practical improvements delivered to the business. Examples include:

• Less time spent on repetitive manual work and Excel consolidation.
• More accurate and consistent regional data and reporting.
• Better use of structured data sources instead of relying mainly on spreadsheets.
• At least one practical AI or automation use case implemented where it provides clear business value.