Business Process Analyst - Quality Assurance

VAT Group; Batu Kawan; On-site; MYR 60,000 - 100,000; Full time

Job summary

VAT Vakuumventile AG in Batu Kawan, Malaysia, is seeking a Business Process Analyst focused on quality assurance in manufacturing and assembly. You will document, analyze, and optimize QA operations, creating detailed BPMN process maps to improve efficiency and compliance across warehouses and logistics.

You will collaborate with stakeholders and process owners to ensure accurate representation of processes, maintain the BPMN-tool, and drive continuous improvement with data-driven insights.

Qualifications

• Bachelor's degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or a related field.
• 3+ years of proven experience in business process management, process documentation, or related roles.
• Experience driving process improvements in quality management in industrial manufacturing.
• Experience in quality assurance/quality management systems in an industrial manufacturing company.
• Strong proficiency in BPMN notation and BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda).
• Analytical mindset with the ability to identify process improvement opportunities through data analysis.
• Excellent written and verbal communication to collaborate with stakeholders and present complex concepts.
• Project management skills to handle multiple process documentation projects simultaneously.
• Understanding of Lean, Six Sigma, or Business Process Reengineering (BPR).
• Familiarity with compliance and regulatory requirements related to business processes.

Responsibilities

• Document and model processes using BPMN notation across value chains.
• Create detailed process maps and workflows that reflect end-to-end activities.
• Maintain clear, consistent process documentation following BPMN best practices.
• Analyze documented processes to identify inefficiencies and bottlenecks.
• Propose optimizations and enhancements with cross-functional teams.
• Validate changes with stakeholders to align with organizational goals.
• Manage BPMN-tool for centralized process documentation and updates.
• Stay updated on BPMN-tool features and leverage new functionalities.
• Train team members and stakeholders on using BPMN-tools effectively.
• Ensure compliance with relevant standards, regulations, and internal policies.
• Collaborate with supply chain teams to validate process adherence.

Skills

BPMN notation

Process documentation

Process mapping

Analytical mindset

Communication skills

Project management

Education

Bachelor's degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or related field

Tools

Bizagi

Signavio

Camunda

BPMN-tools (general)

Microsoft Dynamics 365

Job description

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Business Process Analyst - Quality Assurance

Location: Batu Kawan, MY

Employment Type: Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition: this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

As a Business Process Analyst with a focus on quality assurance in manufacturing & assembly, you will play a crucial role in documenting, analyzing, and optimizing our organization's quality assurance operations. Your expertise in process modeling and documentation will be essential in enhancing efficiency, visibility, and compliance within the quality assurance functions. You will collaborate closely with stakeholders, subject matter experts, and process owners to create detailed process maps and ensure accurate representation of warehouse and logistics processes in the BPMN-tool.

Your responsibilities include, but not limited to:

Process Documentation and Modelling

• Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities.
• Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.

Process Analysis and Optimization:

• Analyse the documented processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Work with cross-functional teams to propose process optimizations and enhancements using BPMN-tool capabilities.
• Validate process changes with stakeholders and ensure that process improvements align with organizational goals.

BPMN-Tool Management:

• Utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Stay up-to-date with the latest features and updates of the BPMN-tool and identify opportunities to leverage new functionalities.
• Train team members and stakeholders on using the BPMN-tool effectively for process documentation and analysis.

Process Governance and Compliance:

• Ensure that all documented processes adhere to relevant industry standards, regulations, and internal policies.
• Implement version control and change management protocols to maintain the accuracy and integrity of process documentation.
• Collaborate with the various supply chain teams to validate process adherence and identify areas for improvement.
• Act as a champion for process excellence, promoting a culture of continuous improvement within the organization.
• Identify opportunities to automate processes or integrate other technology solutions to streamline workflows.
• Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.

Key Performance Indicator (KPIs)

• Business Process project competition in time, quality & cost according to requirements
• Bachelor's degree in Quality Management, Industrial Engineering, Manufacturing Engineering, Business Administration, or a related field. Master's degree is a plus.
• Proven experience (typically 3+ years) in business process management, process documentation, or related roles.
• Experience driving process improvements in the area of Quality Management
• Experience in quality assurance/ quality management system in industrial manufacturing company.
• Strong proficiency in BPMN notation and experience using BPMN-tools for process modeling (e.g., Bizagi, Signavio, Camunda, etc.).
• Analytical mindset with the ability to identify process improvement opportunities through data analysis.
• Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.
• Project management skills to handle multiple process documentation projects simultaneously.
• Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).
• Familiarity with compliance and regulatory requirements related to business processes.

Preferred Qualification

• Experience facilitating and moderating process mapping & improvement workshop
• Familiarity with any ERP system preferably Microsoft Dynamics 365
• ERP integration for new ERP system roll out
• Consulting background preferred

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.