Business Operations Analyst

131 Cisco Systems (Malaysia) Sdn. Bhd.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cisco Systems (Malaysia) Sdn. Bhd. is seeking a data-driven operations professional to partner with leadership and drive actionable insights.

You will collect and analyze data, build predictive models, and design dashboards to support strategic targets and budgets across functions. The role emphasizes AI-enabled decision-making, cross-functional collaboration, and scalable, customer-focused process improvements.

Qualifications

• Bachelor’s degree plus 5 years of related experience, or equivalent.
• Excel expertise: Pivot Tables, XLOOKUP, Power Query.
• Lean Six Sigma Yellow Belt, Visio, and Lucidchart familiarity.
• Strong cross-functional collaboration and clear communication.
• Experience applying AI-enabled tools to improve planning and decision-making.
• Leadership in operational initiatives leveraging AI and automation.
• Ability to advise leadership with data-driven insights.
• Knowledge of process improvement methodologies and governance.
• Growth mindset and willingness to coach peers.
• Familiarity with predictive analytics and enterprise dashboards.

Responsibilities

• Drive cross-functional collaboration to enhance operational effectiveness and alignment.
• Collect, format, and analyze operational data using AI-assisted tools to identify trends.
• Conduct structured root cause analyses and develop predictive models to improve forecast accuracy.
• Deliver insights aligned with KPIs, budgets, and strategic targets.
• Lead design and adaptation of dashboards and reporting tools.
• Collaborate with cross-functional teams to implement scalable, customer-focused solutions.
• Drive process improvements and operational efficiency through automation and advanced methodologies.
• Build subject matter expertise in Cisco’s architectures and services to inform operational strategy.
• Advise leadership on operational risks, opportunities, and strategic initiatives.

Skills

Collaboration

Communication

AI tools familiarity

Data analysis

Education

Bachelor’s degree

Lean Six Sigma Yellow Belt

Tools

Excel

Visio

Lucidchart

Power Query

Pivot Tables

XLOOKUP

Job description

Meet the Team

Our team is passionate about partnering with leadership to drive impactful business decisions and fuel profitable growth. We leverage cutting-edge AI tools and data-driven insights to translate strategy into actionable plans that optimize resources and enhance performance across diverse roles and geographies. We thrive on solving complex challenges by identifying risks and opportunities, fostering cross-functional collaboration, and enabling disciplined execution. Join us, and become part of a dynamic, innovative environment where your contributions directly influence business success.

Your Impact

Drive cross-functional collaboration to enhance operational effectiveness and alignment. Collect, format, and analyze operational data using AI-assisted tools to identify trends and anomalies. Conduct structured root cause analyses and develop predictive models to enhance forecast accuracy. Deliver insights and recommendations aligned with KPIs, budgets, and strategic targets to guide operational execution. Lead the design and adaptation of dashboards and reporting tools to meet evolving business needs. Collaborate with cross-functional teams to implement scalable, customer-focused solutions. Drive process improvements and operational efficiency through automation and advanced methodologies. Build subject matter expertise in Cisco’s architectures and services to inform operational strategy. Advise leadership on operational risks, opportunities, and strategic initiatives.

Minimum Qualifications

• Bachelor’s degree plus 5 years of related experience, or equivalent relevant work experience.
• Preferred business and financial certifications such as Excel (Pivot Tables, XLOOKUP, Power Query), Lean Six Sigma Yellow Belt, Visio, and Lucidchart.
• Demonstrated ability to collaborate effectively and communicate clearly in cross-functional settings.
• Experience applying AI-enabled tools to improve operational planning and decision-making.

Preferred Qualifications

• Proven ability to lead operational initiatives leveraging AI and automation.
• Experience advising leadership with data-driven insights and strategic recommendations.
• Advanced knowledge of process improvement methodologies and operational governance.
• Demonstrated growth mindset with a commitment to continuous learning and coaching peers.
• Familiarity with predictive analytics, cost-benefit analysis, and enterprise performance dashboards.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Cisconians power the future. We make impact as a team, innovating fast and fearlessly to create meaningful solutions on a large scale. The depth and breadth of our technology doesn’t just benefit our customers – it also means limitless opportunities for us to experiment and learn. We understand the power each of our unique backgrounds bring when we work together. Because of that, we have a global network of thinkers, doers, experts, and curious creators who help one another do their life’s best work.