Business Navigation Leader

Ikano-Retail; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

IKEA discounts

Flexi benefits

Maternity and paternity leave

Long Service Awards

Job summary

IKEA Southeast Asia is seeking a Business Navigation & Operations professional to support profitability and growth across stores. The role focuses on forecasting, cost control, and the development of standardized dashboards to empower store teams and executives.

You will partner with the Country Business Navigation Manager, Finance Managers and store steering teams to steer performance, manage margins, and drive cost-efficient initiatives in an omnichannel retail environment.

Qualifications

• 1–3 years in a retail market with understanding of commercial/financial processes.
• 1–3 years developing new ways of working and improving efficiency.
• 1–3 years experience in data analysis, metrics and projections.
• Proven track record delivering under time pressure.
• Computer/smart device literate and tech-savvy.
• Fluent in English, written and spoken.

Responsibilities

• Provide store steering with information, analysis, and insights to drive growth and profitability.
• Promote standardized dashboards and build store competence for performance insight.
• Contribute to new ways of measuring and steering performance in omnichannel environment.
• Oversee store profit & loss, cost development and gross margin management.
• Forecasting, monitoring, and budgeting to meet targets.
• Drive business navigation projects to ensure budget and cost control.
• Develop long-term resource planning with HR to ensure cost efficiency.
• Analyze business with customer focus, ensuring a multi-dimensional view.
• Coordinate financial planning, budgeting, and follow-up for assigned areas.
• Responsible for commercial sales navigation on the sales floor.
• Provide input to store boards to enable performance.

Skills

Data analysis

Forecasting

Budgeting

English fluency

Stakeholder communication

Time management

Excel

Tools

Excel

Job description

The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.

Job Description

About the job

Support the Business Navigation & Operations Manager in navigating the growth and securing sustained profitability of IKANO. Drive the business navigation processes, including staff cost and productivity development. Be a pro-active, trustworthy business partner to the Country Business Navigation Manager, Finance Managers and store steering team by steering and challenging the actual business performance for the assigned area of responsibility.

Your assignment

• Provide store steering team with information, analysis, and expert insight to support, challenge, and steer the store towards growth, optimal performance, and sustained longterm profitability.
• Promote standardised dashboards and secure competence in the store to allow for analysis and understanding of performance and for making optimal decisions.
• Contribute to new ways of measuring and steering the business performance in an omnichannel environment, including productivity goals and productivity measurements to ensure performance.
• Have a full overview of store profit & loss and take responsibility for cost development and gross margin management, as well as for specific lines of the profit & loss, supporting Store and Country Business Navigation Manager in achieving a healthy profit & loss through key performance analysis and evaluation.
• Responsible for overall forecasting and monitoring, including the execution of working hours and staff cost structure, as well as budget, to ensure that set targets are met.
• Contribute with business navigation expertise in driving projects and business initiatives forward to secure the budget frame and healthy cost development.
• Develop and drive short-, mid-, and long-term resource planning, together with the HR manager to ensure cost efficiency.
• Conduct the necessary analysis, while securing a multi-dimensional view of the business, to evaluate retail performance with the customer in focus.
• Contribute with input and coordinate the financial business planning, budgeting, and followup for the assigned areas of responsibility to ensure goals are met.
• Responsible for commercial sales navigation on the sales floor to secure sustained profitability.
• Contribute with input and provide expertise to the store boards to enable performance.

Qualifications

• Possess at least minimum 1-3 years of experience in a retail market, preferably from store or country company level, with a good understanding of how the commercial and financial processes work.
• Possess at least minimum 1-3 years of experience of developing new ways of working and implementing proven solutions for efficiency purposes.
• Possess at least minimum 1-3 years of experience in data analysis, developing metrics and projections based on analysis results.
• Proven track record in delivering under time pressure.
• Able to work on computer/smart device literate, tech-savvy
• Able to speak fluently in English, both written and spoken

Additional Information

Additional information

Please apply by 30 September 2026.

Working with us has its rewards

Wherever you work within IKEA Southeast Asia, you enjoy a wide range of benefits. Here are just some of them:

IKEA discounts

Co-workers are our most values customers and are entitled to a 15% discount on any home furnishings and food sold in our stores, from the first day of work.

We offer flexi benefits to cater our co-workers who are in different life stages with differing benefits needs. Within an annual Flexible Spending Account, co-workers can claim against dental, optical, fitness memberships or classes, vaccination or immunisation, non-insured outpatient medical expenses, health screenings, health supplements, IKEA purchases, health aid & equipment and mental health.

Maternity and paternity leave

We give mother four consecutive months of maternity leave and father receives four weeks of paid time off after a baby has arrived to help share the joys - and responsible - at home.

Gifts

We enjoy special occasions together and give tokens to mark birthdays, marriage, the arrival of a baby. We reward loyalty through our Long Service Awards.

Work environment

As home furnish experts, we take pride in providing inspiring workplaces that showcase IKEA products and crate a relaxed, open atmosphere where we work side by side.

Incentive plan

All co-workers may earn an annual financial reward when we meet our shared business objectives.