Business Development Manager Renewal, Sabah

Maybank; West Coast Division; Vor Ort; MYR 67.000 - 100.000; Vollzeit

Zusammenfassung

Maybank in Malaysia seeks a dedicated professional to support the Renewal of accounts within the loan portfolio. You will accompany the Business Development Manager on site visits, monitor post-disbursement conditions, and ensure adherence to risk and SLA standards while assisting customers with credit-related needs.

The role involves coordinating across teams, processing proposals, and cross-selling banking products to strengthen client relationships and minimize attrition within the portfolio.

Qualifikationen

• Experience supporting renewals for banking portfolios.
• Knowledge of MFRS9 risk and credit policy.
• Strong SLA-oriented service and communication.

Aufgaben

• Visit customer sites with BDM to gather renewal information.
• Monitor Post Disbursement Conditions.
• Manage WLs, SMAs and prevent impairments.
• Cross-sell and market loan products.
• Maintain cordial relationships with peers and units.
• Provide referrals to BDM during renewals.
• Process credit proposals within SLAs.

Kenntnisse

Credit knowledge

Customer service

Portfolio management

Risk monitoring

Jobbeschreibung

About the Role

Support BDM in the renewal of accounts (both half yearly and yearly) in their portfolio.

Responsibilities

• Conduct visitation with BDM to customer sites or premises for observation and collection of information prior to renewals.
• Monitor Post Disbursement Conditions of cases in the portfolio.
• Monitor and Control other related conditions and processes of BL and CF cases to minimize risk.
• Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and service to meet customers’ needs.
• Manage the MFRS9 related matters (assessment, etc. in relation to their portfolio).
• Co-monitor with BDM, Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advise and services to meet customers’ needs.
• Process credit proposals and ad-hoc requests received from customers (existing and new) within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to be aware of common shortcomings highlighted by GCRM and Risk Management to maintain high credit standards.
• Monitor all WLs, SMAs and keep Newly Impaired Loans low; i.e. to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning Impaired.
• Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.
• Building closer rapport with existing customers to boost utilization and share of business / wallet.
• Managing portfolio of existing accounts with minimal attritions.
• Maintaining cordial work relationship with peers/other units to provide solutions to customers' banking needs.
• Provide referrals to BDM from existing portfolio while processing the renewals.