Business Development & Client Servicing Executive (General Insurance / Takaful)

Marsh Agency; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Marsh is seeking a Business Development & Client Servicing Executive in Kuala Lumpur (Pavilion Damansara) to join the General Insurance / Takaful team. This hybrid role requires three days in the office weekly and offers opportunities to collaborate across Marsh’s regional and global businesses.

You will drive new business development, manage client accounts, support proposals and presentations, and help grow existing portfolios while building strong client relationships.

Qualifications

• Bachelor’s degree in any discipline.
• 3–5 years of experience in General Takaful and/or General Insurance.
• Strong understanding of General Insurance and Takaful products.
• Experience in managing client relationships and providing suitable solutions.
• Self-motivated, proactive, and able to work independently.
• Excellent interpersonal, communication and negotiation skills in English and Bahasa Malaysia.

Responsibilities

• Drive business development by identifying, prospecting and developing new opportunities within General Insurance.
• Serve as the first contact for day-to-day client communications and grow account relationships.
• Schedule and conduct sales calls, presentations and business discussions to meet targets.
• Build and maintain a pipeline of prospective clients through research and networking.
• Support proposals, due diligence reports and presentations with relevant data.

Skills

Interpersonal skills

Communication skills

Negotiation skills

English & Bahasa Malaysia

Self-motivated

Education

Bachelor’s degree

Job description

We are seeking a talented individual to join our Business Development and Clients Servicing team, part of our risk business at Marsh. This role will be based in Pavilion Damansara, Kuala Lumpur. This is a hybrid role that has a requirement of working at least three days a week in the office.

Business Development & Client Servicing Executive (General Insurance / Takaful)

In this role, you will have the opportunity to collaborate with diverse colleagues and stakeholders across Marsh’s global businesses while contributing to regional projects. You will also benefit from dedicated learning and development programs, professional training and opportunities for career growth.

We Will Count On You To

• Drive business development activities by identifying, prospecting and developing new business opportunities within the General Insurance market
• Serves as the first point of contact for day-to-day communications with designated clients, follows up on correspondences and works to strengthen and grow account relationships.
• Schedule and conduct sales calls, presentations and business discussions with prospective clients, working toward agreed sales and business development targets
• Leverage existing network, account leads and targeted market research to build a healthy pipeline prospective business opportunity
• Build and maintain strong relationships with prospective clients and existing clients, supporting new business acquisition, client retention and identifying opportunities to grow existing accounts
• Work closely with Team Leaders and senior colleagues throughout the business development process, including client meetings, business pitches and partnership opportunities
• Support the preparation of proposals, due diligence reports and presentations, incorporating relevant qualitative and quantitative assessments
• Develop targeted marketing and business development plans aligned with relevant service offerings, prospective clients and market segments
• Develops an understanding of client businesses by conducting account research, research on industry issues and preparing benchmarking studies for personal and team use.
• Participate in relevant professional organization, conferences and industry events to strengthen professional networks and represent the Company
• Develop an understanding of clients’ businesses through account research, industry analysis and benchmarking studies to support business development and account management activities
• Serves as the first point of contact for designated small or low-risk accounts, working closely with Takaful Manager and team to manage day-to-day account activities, including responding to client inquiries, coordinating quotations and billing requests, preparing project calendars, liaising with internal stakeholders, arranging meeting logistics to ensure customer satisfaction
• Address client concerns and service-related issues in a timely manner, coordinating with relevant internal teams and exercising sound judgement on matters requiring escalation to senior colleagues
• Provide regular updates to senior colleagues on client relationships, service satisfaction and account-related matters to ensure alignment between internal stakeholders and clients
• Develop and maintain a strong understanding of the Company's various service offerings to enhance client servicing, identify potential business opportunities and strengthen sales capabilities.

What You Need To Have

• A Bachelor’s degree in any discipline
• 3-5 years of relevant experience in General Takaful and / or General Insurance, preferably in Business Development, Sales, Account Management or Client Servicing
• Good understanding of General Insurance and/or General Takaful products, policy renewals and client servicing processes
• Experience in managing client relationships, understanding client needs and providing suitable insurance or Takaful solutions
• Self-motivated, proactive, result-oriented and able to work independently
• Strong interpersonal, communication and negotiation skills, with proficiency in both English and Bahasa Malaysia

What Makes You Stand Out

• Prior experience with an insurance brokerage firm, Takaful operator or insurance company, particularly in managing corporate or commercial accounts
• Demonstrated ability to identify new business opportunities, cross-sell solutions and grow existing client portfolios
• Strong client relationship management skills, with a customer-centric approach focused on client satisfaction and retention
• Good networking and relationship-building abilities, with an established network of industry contacts being an added advantage
• Ability to balance business development activities with ongoing client servicing responsibilities

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.