Business Development and Enrichment Manager

International School Partnership Careers; Malaysia; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading education group in Malaysia seeks a Business Development and Enrichment Manager to drive the commercial development of ancillary activities across schools in the region. This role focuses on enriching student experiences through extracurricular activities and commercial partnerships. Suitable candidates will have strong project management skills, the ability to analyze data effectively, and experience in managing multiple stakeholders. This position is critical for driving sustainable growth and enhancing the value of educational offerings.

Benefits

Competitive remuneration

Medical outpatient and insurance benefits

Fee discount for children of employees

Qualifications

• Experience in managing or developing enrichment or ancillary programmes.
• Strong commercial awareness with the ability to spot new opportunities.
• Confident working with data to interpret trends and recommendations.

Responsibilities

• Lead the development of ancillary activities across Malaysian schools.
• Identify and explore new enrichment opportunities and partnerships.
• Support schools in implementing new initiatives and programmes.

Skills

Business development

Project management

Data analysis

Stakeholder management

Excellent communication

Education

Degree in Business Administration or related field

Job description

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Business Development and Enrichment Manager

Purpose of Role

The Business Development and Enrichment Manager leads the commercial development of ancillary activities across 14 Malaysian schools, whilst supporting the development of ISP’s enrichment brand in Thailand and Vietnam. The role has a strong focus on enrichment activities such as ECAs, School Trips, International Programmes, Summer School, After School Care, Saturday School, STEM Programmes and Rentals/Room Hire. The post-holder identifies and embeds new business opportunities, strengthens vendor partnerships and optimises existing commercial agreements and financial processes to drive sustainable, region-wide growth.

This is a regional role, reporting to the Regional Finance Director - Malaysia, while working closely with Director of Business Development Asia to drive ambitious ancillary income growth targets. The role suits someone who can lead confidently across diverse teams, manage multiple projects simultaneously, and communicate clearly with internal and external partners. Strong data literacy is essential, with the ability to translate insights into commercial decisions and actionable plans for schools across all enrichment activities.

About ISP Malaysia

One of the leading education groups in Malaysia, ISP Malaysia operates the Tenby Schools, Asia Pacific Schools and Straits International Schools. Our nine schools are strategically located in the developed areas of Klang Valley in Selangor, Perak, Penang and Johor.

Our schools in Malaysia follow the international school curriculum comprising IGCSE and A-levels, starting at the kindergarten level, while 5 of the schools also offer the Malaysian National Curriculum.With over 8,000 students, we have a 60-year history of providing education to students in the country and have gained a reputation for excellence and high standards in education.

We champion a transformative approach to learning that goes beyond the classroom. By igniting our students' curiosity and growing their self-confidence, we empower them to become the next generation of changemakers.

ISP Malaysia is part of ISP, a global community of over 100 international schools across more than 20 countries.

Competitive remuneration.

A culture of engagement and trust, where staff contributions are recognised and valued.

A passionate and motivated team of professionals who put children at the heart of decision-making.

An embedded whole campus commitment to professional development and serving others.

A peer network of like-minded colleagues and access to expertise, best practice sharing and learning opportunities across countries and cultures.

A commitment to employee well-being.

Fee discount for children of employees.

Medical outpatient and insurance benefits.

For international hires, we also offer pension fund contributions to an Employee Provident Fund (EPF) as well as flight and shipping benefits.

We begin with our students.Our children and students are at the heart of our business. Simply,their success is our success.

We treat everyone with care and respect.We look after one another, embrace similarities and differences and promote the wellbeing of each other.

We operate effectively.We focus relentlessly on the things that are most important and will make the most difference.

We are financially responsible.We make financial choices carefully based on the needs of our children, students and schools.

We learn continuously.Getting better is what drives us.

Business Development and Enrichment Manager – Key Responsibilities

Key Responsibility 1: New Business and Partnership Development

Identify and explore new opportunities across enrichment categories such as ECAs, Trips, International Programmes, Summer School, ASC, Saturday School, Cyber/Tech Fees, and Facility Hire.

Source potential partners/vendors and assess their suitability for regional or school-level adoption.

Develop simple proposals and recommendations for new initiatives based on trends, demand, and school needs.

Build positive relationships with prospective partners and support schools through early conversations and due diligence.

Support the development of ISP Activate, ISP’s enrichment brand that is scheduled to be rolled-out in ISP schools across Asia.

Key Responsibility 2: Optimisation of Existing Programmes and Commercial Agreements

Review current ancillary activity levels, vendor contracts and commercial arrangements to identify areas for improvement and better value.

Work with existing providers and school stakeholders to strengthen programme quality, participation, and financial performance.

Establish consistent processes, templates, and standards to professionalise enrichment operations across schools.

Share insights and best practices across schools to ensure known opportunities are captured including programme quality improvements, pricing/margins, and vendor management.

Key Responsibility 3: School-level Implementation and Roll-out Support.

Create clear roll-out plans, guides, and toolkits to help schools implement new initiatives smoothly.

Work with key stakeholders (Principals, Operations, Marketing, Finance) to embed programmes sustainably and consistently.

Visit schools to offer practical support on scheduling, pricing, programme design, and parent communications.

Coordinate marketing support and facilitate cross-school sharing of ideas and successful approaches.

Stakeholders:

Regional: Finance team, Facilities, Procurement, Admissions and Business Development team.

Schools: Campus Principals, Sports and Enrichment leads, Marketing, Finance.

External: Vendor-partners, suppliers, internal/external parents (customers).

Line Management:

Reporting to Postholder: Dotted-line reporting from school-level Business Development staff and Sports/Enrichment staff.

The Business Develop and Enrichment Manager reports to the Regional Finance Director, with indirect reporting to Regional Managing Director and Director of Business Development Asia.

Experience and Skills:

Demonstrated experience in managing or developing enrichment or ancillary programmes (e.g., ECAs, camps, trips, academies, extended day services).

Strong commercial awareness with the ability to spot new opportunities, evaluate potential partners, and improve the value of existing agreements.

Confident working with data — able to interpret participation trends, revenue performance to make sensible, practical recommendations.

Experience coordinating multiple stakeholders (Principals, Finance, Operations, Marketing) and guiding teams through new programme roll-outs.

Highly organised and able to manage several initiatives across different schools simultaneously.

Experience reviewing, drafting, and optimising commercial agreements, including vendor contracts, partnership MOUs, and facility hire arrangements.

Ability to draft clear ancillary programme agreements (commercial terms, pricing, service levels, deliverables, compliance needs) that are structured and prepared for Legal review.

Strong communication and influencing skills, with the ability to build trust and support across schools and external partners.

Experience in negotiating terms, margins, and service expectations with enrichment providers and facility partners.

Ability to create simple, clear processes, toolkits, and guides that help school teams execute initiatives consistently.

Self-starter with initiative, able to work independently, solve problems pragmatically, and take ownership of regional targets and timelines.

High level of integrity, professionalism, reliability, and able to maintain fairness and confidentiality when handling financial or vendor-related information.

You consistently demonstrate and role-model the ISP Leadership Competencies in all that you do.

Cognitive

Strategic, commercial and financial acumen

Understands education sector and what drives success

Outcome-driven with strong a strong focus on results

Shares our ambition and goals and champions desired change

Delivers strategic outcomes by inspiring and motivating their team to work towards shared goals

Demonstrates financial understanding when making decisions and taking action

Keeps self and team organised and on track

Tackles challenges in an organized and systematic way and finds solutions

Sees problems as opportunities to improve and better deliver against organisational priorities

Creates a safe environment within team to encourage innovation and problem-solving

Empowers team to apply creativity and flexibility to overcome challenges

Identifies risks and creates and implements mitigation plans

Interpersonal

Intentionally connects

Supports, enables and inspires others to give their best

Takes time to understand their team and personalise individual experiences

A skilled identifier of talent who recognises the value of soft skills (emotional intelligence, drive, learnability etc.) as predictors of potential

Focuses on people development through coaching and mentoring, sharing their experiences and insight

Recognises and celebrates successes

Develops and shares our collective vision

Encourages collaboration and teamwork, making people feel like they are working and succeeding together

Open-minded; actively listening and seeking and welcoming feedback

Communicates honestly, transparently and with genuine care and empathy

Articulates thoughts and ideas clearly and adjusts how they communicate to the person or situation

Self-Leadership

Amazing learner

Self-aware, humble and a good listener

Manages their own personal development, focusing on continuous learning and getting better

Is open about their own areas for development and encourages their team to be the same

Builds a team with complementary skillsets to support them in areas where they are not so naturally-suited

Curious; asks questions, explores and builds on ideas

Resilient

Practices self-care and encourages their team to do the same

Uses inner strength when times are challenging or when working outside of their comfort zone

Understands their own qualities, skills, emotions and triggers and uses this understanding to remain composed and confident in uncertainty

Recovers positively from setbacks, using them as an opportunity

Digital

Technologically literate

Digital collaborator, who works effectively with technical specialists

Stays up to date with the latest technology and trends and knows how these can be applied in their role

Demonstrates an adaptive techmindset, constantly evolving their understanding and application of what is possible using tech

Assesses the impact of new technologies for their role and the organisation

Effectively interprets digital data and uses it in decision-making

Collects, shares and analyses evidence to demonstrate impact, make connections and set improvement targets

Connects data from different digital sources to design, develop and implement action

Simplifies complex digital data into clear and understandable information for different audiences

Uses a mix of digital data, experiences, instinct and context to make decisions

Global

Values-driven

Role models the ISP Principles

Prioritises wellbeing, inclusion and belonging and is caring, considerate and supportive of their team

Demonstrates a multi-cultural mindset and respects the different values, behaviours, attitudes and practices across cultures

Seeks different perspectives and integrates diversity of thought from team

Sustainability-focused

Considers the environmental and social impact of their decisions and finds ways to minimise these

Uses their passion and credibility to challenge ways of thinking

Advocates for policies and practices that support a more sustainable future

Identifies inefficiencies and wastefulness and prioritises productive and balanced use of resources.

ISP Commitment to Safeguarding Principles

ISP is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

All postholders are subject to appropriate vetting procedures, including an online due diligence search, references and satisfactory Criminal Background Checks or equivalent covering the previous 10 years of employment history.

ISP Commitment to Diversity, Equity, Inclusion, and Belonging

ISP is committed to strengthening our inclusive culture by identifying, hiring, developing, and retaining high-performing teammates regardless of gender, ethnicity, sexual orientation and gender expression, age, disability status, neurodivergence, socio-economic background or other demographic characteristics. Candidates who share our vision and principles and are interested in contributing to the success of ISP through this role...

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