Business Continuous Improvement Manager

MR DIY International; Seri Kembangan; On-site; MYR 80,000 - 100,000; Full time

Job summary

A global home improvement brand is seeking a process improvement leader with extensive experience in retail operations and logistics. This role involves running workshops, managing an improvement pipeline, and translating initiatives into actionable plans. Candidates should have a Bachelor’s degree, 8–10 years of relevant experience, and a Lean Six Sigma certification. Skills in change management, problem-solving, and stakeholder collaboration are essential. Join us in shaping how millions shop every day.

Qualifications

• 8–10 years of working experience in retail, store, DC, or logistics.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience.
• Familiarity with Business Process automation.

Responsibilities

• Run structured problem surfacing and maintain an improvement pipeline.
• Translate improvements into deployment plans with governance.
• Lead improvement workshops for teams.

Skills

Lean Six Sigma methodologies

Problem solving

Change management

Stakeholder collaboration

Analytics

Education

Bachelor's degree in Business Administration or Operations Management

Tools

Cloud flows

Spreadsheets

Job description

At MR DIY International, we're more than a global home improvement brand, we're a catalyst for ambitious talent ready to grow beyond borders.

With over 5,000+ stores across 14 countries globally, we offer unmatched international exposure to those looking to build a meaningful, global career. From retail operations and merchandising to strategy, tech, and supply chain. Your work here shapes how millions of customers shop every day.

Job Summary

Evolving our organization’s highest‑value opportunities into measurable wins—lead improvement events, pilot changes to the Distribution Centers (DC), Retail Space and enable adoption at scale with simple, resilient ways of working across all key Business Processes.

Responsibilities

• Run structured problem surfacing with input from the operational areas (Distribution Channels, Retail Operations) and maintain a visible, prioritized improvement pipeline.
• Translate Improvements into deployment plans with stage-gate governance (scope, milestones, change management, communications).
• Lead Improvement workshops and events (Kaizen / VSM / PDCA) for Distribution Channels and Retail Teams.
• Design and execute pilots with clear success metrics, quantify baselines & benefits and create a library of Best Practices.
• Own the Improvement Pipeline (Focused Improvement + Automation candidates) and partner with IT/Automation as opportunities mature. Define and track Automation Coverage per process.
• Produce bite‑size micro‑learning and training rollout kits to accelerate new ways‑of‑working adoption and sustain results.
• Facilitate cross‑functional RCA; coach teams on 5‑Why, Fishbone, 8D.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Overall 8–10 years of working experience. Retail / Store / DC / Logistics exposure is valued.
• Certified Lean Six Sigma Green/Black Belt or equivalent experience in process improvement methodologies.
• Business Process automation familiarity (e.g., cloud flows / low‑code exposure).
• Change management & communications, training design & delivery.
• Content creation for micro‑learning and training rollout kits.
• Problem solving & analytics (experimentation, baseline/benefit quantification).
• Kaizen facilitation, VSM, A3, RCA.
• Project development and benefits tracking.
• Stakeholder collaboration.
• Basic dashboarding (Lark, spreadsheets)