Business Centre Manager

Alliance Bank; Malaysia; On-site; MYR 90,000 - 130,000; Full time

Job summary

Alliance Bank is seeking a seasoned manager to lead the relationship management team within the business centre in Malaysia. The role focuses on driving revenue growth, managing P&L, and achieving volume targets while delivering exceptional client service.

The candidate will network with markets, collaborate with Consumer Banking and Strategic Business Development, and coach staff to enhance competency, hiring, and succession planning.

Qualifications

• Minimum 6-year managerial sales experiences with solid knowledge of banking operations, services and product offerings.
• Strong customer service experience with specific focus on relationship management.
• Sales and people management skills.
• General market knowledge and intelligence.
• Good business acumen with fair market network.
• General administrative and managerial expertise.
• General economic and accounting understanding.

Responsibilities

• Manage achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Skills

Sales management

People management

Relationship management

Customer service

Market intelligence

Business acumen

Job description

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• Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Credit Quality

• Manage loan quality of the business centre to ensure minimal credit losses per targets set.
• Inculcate behavior of compliance to regulatory, credit and business rules/regulations.

People Management

• Manage and coach a team of relationship managers with mixed seniority and experiences for competency, skillset development and succession planning.
• Identify skill gap and provide action plan to develop, attract and retain talented staff

Job Requirement

• Minimum 6-year managerial sales experiences with solid knowledge of banking operations, services and product offerings
• Strong customer service experience with specific focus on relationship management
• Sales and people management skills
• General market knowledge and intelligence
• Good business acumen with fair market network
• General administrative and managerial expertise
• General economic and accounting understanding