Business Centre Manager

Alliance Bank Malaysia Berhad; Ipoh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Alliance Bank Malaysia Berhad in Ipoh seeks an experienced Sales Manager to lead the business centre, drive revenue targets, and expand wallet share through proactive relationship management. You will collaborate with various divisions to optimize cross-selling and fulfill customer needs, while coaching a diverse team of relationship managers.

The role requires strong banking knowledge, market networking, and solid business acumen to maintain growth and customer satisfaction across the franchise.

Qualifications

• Minimum 6 years of managerial sales experience in banking
• Strong customer service with relationship management focus
• Sales and people management skills
• Good business acumen and market network
• Strong credit knowledge and regulatory awareness

Responsibilities

• Drive volume targets, P&L and revenue growth for the business centre
• Engage in market networking to support customer satisfaction and franchise growth
• Collaborate with Consumer Banking and Strategic Business Development for cross-selling
• Lead and coach a team of relationship managers and develop talent

Skills

Sales leadership

Relationship management

Customer service

People management

Job description

• Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Key Responsibilites

• Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish market networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Business Growth / Management

• Manage the achievement of volume targets, P&L and overall revenue growth, including fee income, of the assigned business centre.
• Establish marketing networking and engagement activities for the overall customer satisfaction needs and bank’s franchise growth.
• Collaborate with other Division, i.e. Consumer Banking, Strategic Business Development and etc. for cross-selling and customer fulfillment purposes.
• Achieve the assigned financial targets of the business centre via solicitation of new business as well as expanding the wallet share of existing customers.

Credit Quality

• Manage loan quality of the business centre to ensure minimal credit losses per targets set.
• Inculcate behavior of compliance to regulatory, credit and business rules/regulations.

People Management

• Manage and coach a team of relationship managers with mixed seniority and experiences for competency, skillset development and succession planning.
• Identify skill gap and provide action plan to develop, attract and retain talented staff

Job Requirement

• Minimum 6-year managerial sales experiences with solid knowledge of banking operations, services and product offerings
• Strong customer service experience with specific focus on relationship management
• Sales and people management skills
• General market knowledge and intelligence
• Good business acumen with fair market network
• General administrative and managerial expertise
• General economic and accounting understanding
• Strong credit knowledge