Business Capability Lead

Servier; Petaling Jaya; On-site; MYR 180,000 - 240,000; Full time

Job summary

Servier Malaysia is seeking a high‑impact Business Capability Lead to drive capability development across sales and management. You will design, implement and continuously improve training strategies, leveraging digital tools to accelerate field readiness and performance.

The role partners with HR operations and senior sales leaders to ensure alignment with global standards, while fostering an innovative learning culture and data‑driven improvement within a pharmaceutical context.

Qualifications

• Bachelor’s degree in Training & Development, Science, Medical Sciences, or a related field.
• Minimum of 10 years’ experience in a training or learning & development role.
• Experience delivering business excellence training; knowledge of BI tools like Power BI and Veeva.
• Sales experience is required.
• Strong ability to design e-learning modules and develop high-impact training materials.

Responsibilities

• Define capability needs and minimum standards for current and future business success, including digital capabilities.
• Lead initial and ongoing capability-building initiatives for sales reps and managers.
• Collaborate with HR Operations, National Sales Manager, and other stakeholders to deliver training programs.
• Champion digital, multi-channel, and remote learning methods and measure program effectiveness.
• Support onboarding and development of Business Capability team members and partner with product managers.

Skills

Verbal & written communication

Facilitation

Power BI

Veeva

Sales experience

E-learning design

Digital learning tools

Education

Bachelor’s degree in Training & Development

Tools

Power BI

Veeva

Job description

Type of Contract: Full-time Employment / Unlimited

Business Capability Lead

We are one of the largest private French pharmaceutical companies with a worldwide workforce of 22,000, including 3,000 in Research & Development. Being a research-based multinational phamaceutical company, we believe in contributing to medical progress through research, to satisfy both the needs of the physicians prescribing our products, the patients benefiting from them and to ensure our employees find fulfillment in, and by, their work.

Servier Malaysia is seeking highly motivated individuals who are committed to excellence and embody strong values of honesty and integrity.

The Business Capability Lead is accountable for driving the transformation organizational capability by developing the skills, knowledge and behaviours required for sustained high performance. The role designs, implements and continuously enhances capability development startegies that address both current business needs and future capability requirements.

Job Description

1.Capability Needs Analysis

• Define minimum standards of skills, knowledge, and behaviors required for current and future business success, including digital capabilities.
• Identify high‑performance competencies and develop structured frameworks to support performance and development discussions.
• Proactively assess capability gaps through formal and informal methods in partnership with key stakeholders.
• Prioritize learning and development initiatives that address capability gaps or leverage growth opportunities.

2. Initial & Ongoing Capability Building

• Further develop and continuously improve the Initial Training Course (ITC) for sales representatives and managers in collaboration with the training executive.
• Leverage digital innovation to deliver efficient, high‑impact training that enables rapid and effective transition into field roles.
• Ensure high quality and consistency in ITC delivery by trainers.
• Confirm that sales representatives and managers meet defined minimum standards prior to ITC graduation.
• Plan, design, and implement ongoing capability‑building initiatives aligned with business priorities.
• Partner with stakeholders to develop tailored development plans based on individual and departmental needs.
• Maintain accurate and up‑to‑date training records in compliance with local training SOPs.

3. Collaboration and Stakeholder Partnership

• Develop the training executive as subject matter expert(s) for the ITC.
• Collaborate with HR Operations to ensure timely and effective delivery of training programs.
• Partner with the National Sales Manager to support the development of sales representatives and managers.
• Work closely with other Business Excellence functions to design and deliver data and digital training that supports omnichannel customer engagement.
• Collaborate with department leaders to ensure appropriate capability development across the organization.
• Align with Global Learning & Development to ensure consistency with global standards and leverage available global resources.

4. Innovation and Learning Culture

• Champion the use of digital, multichannel, and remote learning methodologies.
• Design innovative, engaging, and effective learning platforms and strategies.
• Deliver professional, creative, and high-quality learning experiences.
• Continuously evaluate, measure, and optimize the effectiveness of learning programs.
• Actively promote the value and impact of the Business Capability function to strengthen the organizational learning culture.

5. People and Capability Management

• Provide training support to internal departmental teams as required.
• Manage the training executive and lead local learning and development initiatives in collaboration with global counterparts.
• Support onboarding and development of new Business Capability team members.
• Collaborate with Sales Managers and Product Managers when required to support capability initiatives.
• Collaborate with relevant Sales Managers and Product Managers when needed

Candidate Profile

Educational Requirements

• Bachelor’s degree in Training & Development, Science, Medical Sciences, or a related field; or

Knowledge and Professional Experience

• Excellent verbal and written communication skills with strong facilitation and training capabilities.
• Minimum of 10 years’ experience in a training or learning & development role.
• Experience delivering business excellence training, including the use of business intelligence tools such as Power BI and Veeva.
• Sales experience is required.
• Proven ability to design e‑learning modules and develop high‑impact training materials and presentations.
• Strong experience integrating digital tools into learning programs.

Additional Requirements

• Experience within the pharmaceutical industry is an advantage.
• Strong ability to simplify complex information and deliver engaging, effective training to diverse audiences.

Whatever your area of expertise, your work within the Servier Group helps advance therapeutic progress for the benefit of patients. You will be part of teams recognized for their scientific excellence and reach your full potential in a professional environment that encourages you to develop yourself. Tailor‑made onboarding journeys, mobility opportunities, quality trainings, responsible management, team spirit... All this and more in a workplace focused on your well-being.

At Servier, we are committed to therapeutic progress to serve patient needs. We put the diversity of our employees as a source of richness for the fulfillment of this vocation.