Business Analyst & User Acceptance Testing (Hong Kong Market) - Cantonese Speaking

AIA Shared Services SDN BHD; Putrajaya; On-site; MYR 207,000 - 363,000; Full time

Job summary

AIA is seeking a Business Analyst/QA specialist to support the Hong Kong market. You will translate business needs into clear requirements, prepare UAT plans and ensure timely test delivery. The role involves coordinating with stakeholders, guiding testing activities and delivering documentation for project sign-offs.

The team emphasizes collaboration, process improvement, and knowledge sharing while aligning with AIA’s health, longevity and wellbeing goals across Asia.

Qualifications

• Bachelor's degree in a relevant field and strong Chinese language skills are required.
• Experience in insurance or financial services is an advantage.
• Proficient in Office tools and documentation standards.
• Capable of leading small teams and mentoring Associates.

Responsibilities

• Gather and translate business needs into clear functional specifications.
• Create and review UAT plans, test cases and sign-off documents.
• Coordinate with business and technology stakeholders to resolve UAT defects.
• Provide end-user training materials and support post-implementation.

Skills

Fluent in English

Fluent in Chinese

Team collaboration

Stakeholder communication

Mentoring/leading

Education

Bachelor's degree in a relevant field

SPM Chinese subject is a MUST

Tools

Microsoft Office

Test planning

UAT coordination

Documentation

Job description

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities. Join us to create what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Responsible for supporting specific functional / business areas in terms of information system needs for Hong Kong market based on guidelines set for the issuance of AIA insurance policies.

Job Responsibilities

Participate in discussions with the business / program managers on understanding the scope of work, rules and procedures required to prepare documentation detailing the solution for the given business needs. Responsible to filter the needs and wants of a requirement including the functional and non-functional requirements; refine the varying messages as well as the requirements of the project stakeholders into a consistent single vision. Bring innovation during solutioning in form of recommendations which improves the process through simplification. Provides support on project execution such as preparing user requirements, quality control and coordinates with stakeholders to ensure the smooth and timely delivery on project. Adjudicate problem solutioning between stakeholders; offer technical expertise to identify fact based solutioning. Prepare Test requirement to ensure that it is comprehensive and meet the User Acceptance Test (UAT) needs. Review and signoff Solution documents, User Acceptance Test (UAT) plan and scenarios prepared by the business / program management teams within the stipulated timelines. Conduct Peer‑reviews on their business solutions. Liaise with stakeholders to ensure test environments and any specific UAT requirements are set up in readiness for test execution. Support creation of test data in test environment. Execute Test scripts, supervise and record test results against the business expectation according to the test objectives. Ensure all the test outputs, Production Issue Report (PIR) test results and all reports are well documented, able to spot the errors during UAT stage and proper PIR raised. Work closely with business and technology stakeholders to resolve UAT defects. Supports on incoming Task assessment and assist in assignment of task to the Team members. Report UAT progress and highlight key areas of risk and issues. Provide UAT clearance report after ensuring that all functionalities have been tested, defects have been identified and documented, impacts have been assessed, and resolutions provided. Provide efficient technical support and guidance to production users and relevant parties. Coordinate with Business / Program Management teams to obtain UAT signoff. To demonstrate logical thinking and creative thinking, able to give suggestions and make recommendations. Review and authorise documentations prepared by Associates / Senior Associates. Be a mentor to Associates / Sr. Associates by offering expertise around Business Analysis (BA). Prepare end user training guide and train the trainer prior to implementation. Perform post implementation verification and follow up production issue and its fixing (if any) prior to project closure. Represent the team at various project meetings Suggest improvement (tech / process) methods to elevate testing standards. Embrace change, to be a change agent for internal and external stakeholders. Follow internal testing frameworks, documentation processes under Target Operating Model as set by the Development Support Team. Organize and implement team engagement activities to foster closer team spirit. Performs other responsibilities and duties periodically assigned by supervisor in order to meet business requirements. Forward thinker in ensuring all required task and activities are recorded in relevant system accurately and promptly.

Job Requirements

A recognized tertiary Bachelor's Degree qualifications. Insurance industry with relevant background would be an added advantage. Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST. Self‑motivated and proficient in Microsoft Office. Good commitment at work, good attitude, willing to learn. Able to adapt desk‑bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday). The role is required to follow Hong Kong working calendar. Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date. \"Better\" starts with people who reimagine what is possible and turn ideas into meaningful action. At AIA, you will contribute in your own way, help shape outcomes that matter and collaborate with colleagues across disciplines, teams, markets and levels. We will support you to broaden your perspective, strengthen your capabilities and grow your impact. Together, we challenge assumptions, learn from one another and find better ways forward. Bring your ambition, experience and ideas to AIA, and help shape what \“better\” looks like.

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