Business Analyst / Project Coordinator

Integrated Health Plans; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Jora Malaysia is seeking a Business Analyst / Project Coordinator to support the Business Operations and Technology Solutions Team. You will work closely with the Product Manager to capture requirements, draft SOWs, and translate needs into BRDs for the technical team.

The role bridges business users, stakeholders, developers, and QA to ensure timely delivery of change requests and project milestones, while coordinating timelines and dependencies across projects.

Qualifications

• Minimum 3 years of experience as a Business Analyst or Project Coordinator.
• Background in Information Technology (IT).
• Good understanding of Agile methodology.
• Hands-on experience with websites, web portals (SaaS), and mobile apps.
• Strong communication and stakeholder management skills.
• Ability to manage multiple change requests and deadlines.

Responsibilities

• Report directly to the Product Manager and support day-to-day product and project activities.
• Engage with business users and stakeholders to gather, analyze, and document requirements.
• Collate and prepare Scope of Work (SOW) documents.
• Translate SOW and business needs into clear Business Requirement Documents (BRD).
• Communicate requirements with developers and QA teams.
• Coordinate with QA for internal testing and UAT.
• Track Change Requests to meet agreed timelines and deadlines.
• Assist in timeline tracking, dependency management, and issue escalation.
• Ensure deliverables align with requirements, timelines, and quality standards.

Skills

Business Analysis

Project Coordination

Stakeholder Management

Agile Methodology

IT Knowledge

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are looking for a Business Analyst / Project Coordinator to support the Business Operations and Technology Solutions Team. This role will work closely with the Product Manager to gather business requirements, prepare Scope of Work (SOW) documents, and translate business needs into clear and structured Business Requirement Documents (BRD) for the technical team.

The role acts as a bridge between business users, stakeholders, developers, and QA to ensure timely delivery of change requests (CRs) and project milestones.

Key Responsibilities

Report directly to the Product Manager and support day-to-day product and project activities

Engage with business users and stakeholders to gather, analyze, and document requirements

Collate and prepare Scope of Work (SOW) documents

Translate SOW and business needs into clear Business Requirement Documents (BRD)

Communicate and clarify requirements with developers and technical teams

Work closely with Quality Analysts (QA) to support internal testing and User Acceptance Testing (UAT)

Coordinate and track Change Requests (CRs), ensuring:

Agreed timelines and deadlines

Strict follow-up until completion

Assist in project coordination activities such as timeline tracking, dependency management, and issue escalation

Ensure deliverables align with agreed requirements, timelines, and quality standards

Requirements

Minimum 3 years of experienceas a Business Analyst, Project Coordinator, or similar role

Background or strong knowledge in Information Technology (IT)

Good understanding of Agile methodology

Hands-on experience working with:

Websites

Web portals (SaaS platforms)

Mobile applications

Good communication and stakeholder management skills

Ability to manage multiple change requests and deadlines concurrently

Good to Have / Added Advantage

Understanding of the Project Management Life Cycle (PMLC)

Experience handling projects related to healthcaresystems or platforms