Business Analyst (Government / Utility Projects)

Esri Malaysia; Shah Alam; On-site; MYR 60,000 - 100,000; Full time

Job summary

Esri Malaysia is seeking a seasoned Business Analyst to bridge business needs and technology solutions. You will lead requirements workshops, document BRDs and functional specs, and collaborate with cross-functional teams to deliver digital transformation projects in government, utilities, and enterprise sectors.

You will work with stakeholders to align objectives with technical solutions, support pre-sales and tender activities, and ensure governance artefacts meet KRISA-compliant templates for

Qualifications

• Bachelor's degree in Geographical Science or IT with strong analytical skills.
• 5–10 years of experience as a Business Analyst in enterprise software.
• Experience using KRISA-compliant templates for gov projects.
• Excellent communication and stakeholder engagement skills.
• Knowledge of government, utility, GIS, or Smart City domains is preferred.

Responsibilities

• Lead requirements gathering workshops with stakeholders.
• Analyse and document business and functional requirements.
• Prepare BRDs, Functional Specs, and process flows.
• Collaborate with project teams to deliver solutions.
• Support pre-sales, proposals, and tender activities.

Skills

Business process analysis

Requirements management

Stakeholder engagement

Documentation skills

Communication

Education

Bachelor's Degree in Geographical Science

Bachelor's Degree in Information Technology

Tools

KRISA-compliant templates

Project governance artefacts

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that's how we achieve incredible things for communities, economies, and for your career.

About the Role

An experienced Business Analyst to bridge the gap between business needs and technology solutions. In this role, you will lead requirements gathering activities, facilitate stakeholder discussions, prepare project documentation, and collaborate with cross-functional teams to deliver impactful business and digital transformation projects.

In this role, you will:

• Lead requirements gathering workshops and engage with stakeholders to understand business needs, challenges, and project objectives.
• Analyse, document, and manage business and functional requirements, ensuring alignment between business expectations and technical solutions.
• Prepare high-quality project documentation, including Business Requirements Documents (BRD), Functional Specifications, process flows, and other project artefacts.
• Collaborate closely with project teams, technical consultants, and clients throughout the project lifecycle to ensure successful solution delivery.
• Support pre-sales, proposal, and tender activities by analysing customer requirements and contributing to solution design and business proposals.

About You - Applicants must be local Malaysian to be considered for this role.

We are looking for a Business Analyst with strong experience in business process analysis, requirements management, and stakeholder engagement. The ideal candidate is comfortable working on large-scale digital transformation initiatives, particularly within government, utility, or enterprise environments. You possess excellent documentation skills, can effectively bridge business and technical teams, and are committed to delivering solutions that create meaningful business value.

You will bring:

• Bachelor's Degree in Geographical Science, Information Technology, or related discipline.
• Minimum 5 to 10 years' experience as a Business Analyst in enterprise software, digital transformation, or system implementation projects.
• Experience preparing and maintaining project documentation using Jabatan Digital Negara KRISA-compliant templates and formats, with proven capability in producing high-quality requirements, design, and project governance artefacts for public sector initiatives.
• Experience in Government, Utility, Water Utility, GIS, Smart City, or related industries is highly preferred.
• Excellent communication, facilitation, and documentation skills with the ability to engage business and technical stakeholders.
• Experience in services and project delivery is preferred.