Business Analyst (Government / Utility Projects)

Boustead; Shah Alam; On-site; MYR 90,000 - 150,000; Full time

Job summary

Esri Malaysia is seeking an experienced Business Analyst to bridge business needs with technology solutions. You will lead requirements gathering, prepare BRDs and functional specs, and collaborate with cross-functional teams on digital transformation initiatives.

The role emphasizes stakeholder engagement, strong documentation, and the ability to deliver results for government, utility, or enterprise environments. Local Malaysian candidates are preferred.

Qualifications

• Bachelor's Degree in Geographical Science, IT, or related discipline.
• Minimum 5 years' experience as a Business Analyst in enterprise software or digital transformation projects.
• Experience with government or public sector initiatives is highly preferred.
• Excellent communication, facilitation, and documentation skills bridging business and technical teams.

Responsibilities

• Lead requirements gathering workshops and engage stakeholders to understand business needs and objectives.
• Analyse, document, and manage business and functional requirements; ensure alignment with technical solutions.
• Prepare high-quality BRDs, Functional Specifications, process flows, and governance artefacts.
• Collaborate with project teams, consultants and clients throughout the project lifecycle.
• Support pre-sales, proposals, and tenders by analyzing customer requirements and contributing to designs.

Skills

Business analysis

Requirements management

Stakeholder engagement

Education

Bachelor's Degree in Geographical Science

Bachelor's Degree in Information Technology

Tools

KRISA templates

Job description

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

An experienced Business Analyst to bridge the gap between business needs and technology solutions. In this role, you will lead requirements gathering activities, facilitate stakeholder discussions, prepare project documentation, and collaborate with cross‑functional teams to deliver impactful business and digital transformation projects.

In this role, you will:

• Lead requirements gathering workshops and engage with stakeholders to understand business needs, challenges, and project objectives.
• Analyse, document, and manage business and functional requirements, ensuring alignment between business expectations and technical solutions.
• Prepare high-quality project documentation, including Business Requirements Documents (BRD), Functional Specifications, process flows, and other project artefacts.
• Collaborate closely with project teams, technical consultants, and clients throughout the project lifecycle to ensure successful solution delivery.
• Support pre‑sales, proposal, and tender activities by analysing customer requirements and contributing to solution design and business proposals.

About You

Applicants must be local Malaysian to be considered for this role.

We are looking for a Business Analyst with strong experience in business process analysis, requirements management, and stakeholder engagement. The ideal candidate is comfortable working on large-scale digital transformation initiatives, particularly within government, utility, or enterprise environments. You possess excellent documentation skills, can effectively bridge business and technical teams, and are committed to delivering solutions that create meaningful business value.

You will bring:

• Bachelor’s Degree in Geographical Science, Information Technology, or related discipline.
• Minimum 5 years' experience as a Business Analyst in enterprise software, digital transformation, or system implementation projects.
• Experience preparing and maintaining project documentation using Jabatan Digital Negara KRISA‑compliant templates and formats, with proven capability in producing high‑quality requirements, design, and project governance artefacts for public sector initiatives.
• Experience in Government, Utility, Water Utility, GIS, Smart City, or related industries is highly preferred.
• Excellent communication, facilitation, and documentation skills with the ability to engage business and technical stakeholders.
• Experience in services and project delivery is preferred.

Discover how our values shape our impact, your journey begins with one click here

For further details or if you have any questions, please contact our Talent Acquisition team by mail at [e-mail] (Fadhillah).