Business Analyst (Government / Utility Projects)

ESRI Malaysia Sdn Bhd; Shah Alam; On-site; MYR 120,000 - 180,000; Full time

Job summary

Esri Malaysia Sdn Bhd is seeking an experienced Business Analyst for Government/Utility Projects. You will bridge business needs with technology, lead requirements workshops, and deliver critical documentation for digital transformation initiatives.

The role emphasizes strong stakeholder engagement, documentation excellence, and collaboration with cross-functional teams to deliver impactful GIS-enabled solutions for government and utility sectors in Malaysia.

Qualifications

• Minimum 5 years as a Business Analyst in enterprise software, digital transformation, or system implementation projects.
• Experience in government, utility, water utility, GIS, smart city, or related industries preferred.
• Strong documentation and governance artefact delivery for public sector initiatives.

Responsibilities

• Lead requirements gathering workshops with stakeholders to understand business needs, challenges, and project objectives.
• Analyse, document, and manage business and functional requirements ensuring alignment between business and technical solutions.
• Prepare high-quality project documentation including BRD, Functional Specifications, and process flows.
• Collaborate with project teams, technical consultants, and clients throughout the project lifecycle to ensure solution delivery clarity.
• Support pre-sales, proposal, and tender activities by analysing customer requirements and contributing to solution design and business proposals.

Skills

Requirements gathering

Stakeholder engagement

Documentation

Business process analysis

Digital transformation

Education

Bachelor’s Degree in Geographical Science, Information Technology, or related discipline

Tools

BRD

Functional Specifications

Job description

Business Analyst (Government / Utility Projects)

We deliver the best GIS solutions in the world, with the brightest minds on the map.

What are the issues that matter most to you? Climate change, national security, disaster response?

At Esri Malaysia you'll work with people at the forefront of these issues, connect them with the best tech and solutions and get an inside look into the real-world challenges that shape our future.

We turn problems into opportunities, and that takes two things:

• The most powerful GIS technology and solutions.
• Driven, talented, and passionately curious people.

Here we connect them, and that’s how we achieve incredible things for communities, economies, and for your career.

About the Role

An experienced Business Analyst to bridge the gap between business needs and technology solutions. In this role, you will lead requirements gathering activities, facilitate stakeholder discussions, prepare project documentation, and collaborate with cross-functional teams to deliver impactful business and digital transformation projects.

In this role, you will:

• Lead requirements gathering workshops and engage with stakeholders to understand business needs, challenges, and project objectives.
• Analyse, document, and manage business and functional requirements, ensuring alignment between business expectations and technical solutions.
• Prepare high-quality project documentation, including Business Requirements Documents (BRD), Functional Specifications, process flows, and other project artefacts.
• Collaborate closely with project teams, technical consultants, and clients throughout the project lifecycle to ensure successful solution delivery.
• Support pre-sales, proposal, and tender activities by analysing customer requirements and contributing to solution design and business proposals.

About You - Applicants must be local Malaysian to be considered for this role.

We are looking for a Business Analyst with strong experience in business process analysis, requirements management, and stakeholder engagement. The ideal candidate is comfortable working on large-scale digital transformation initiatives, particularly within government, utility, or enterprise environments. You possess excellent documentation skills, can effectively bridge business and technical teams, and are committed to delivering solutions that create meaningful business value.

You will bring:

• Bachelor’s Degree in Geographical Science, Information Technology, or related discipline.
• Minimum 5 years' experience as a Business Analyst in enterprise software, digital transformation, or system implementation projects.
• Experience preparing and maintaining project documentation using Jabatan Digital Negara KRISA-compliant templates and formats, with proven capability in producing high-quality requirements, design, and project governance artefacts for public sector initiatives.
• Experience in Government, Utility, Water Utility, GIS, Smart City, or related industries is highly preferred.
• Excellent communication, facilitation, and documentation skills with the ability to engage business and technical stakeholders.
• Experience in services and project delivery is preferred.

Discover how our values shape our impact, your journey begins with one click here

For further details or if you have any questions, please contact our Talent Acquisition team by mail at @esrimalaysia.com.my (Fadhillah).

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact

At Esri Malaysia, we help organisations harness the power of location through world-leading GIS technology, expert guidance, and tailored solutions that turn data into smarter decisions.

With more than 43 years of experience, we combine Esri's global technology with deep local expertise to solve complex challenges and create lasting impact across Malaysia.

As part of Boustead Geospatial, we are connected to more than 700 geospatial professionals across five countries, united by a shared purpose to help organisations and communities build a better, more resilient future.

Guided by our Compass Values: Passionate Curiosity, Integrity & Deep Relationships, and Excellence, Progress & Impact