Business Analyst: Drive Process Optimisation & Digitalisation

Pentas Flora Management Services Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

PENTAS FLORA is seeking a seasoned Business Analyst to drive process standardisation and digitalisation initiatives in Malaysia. You will work with business users, technology teams and vendors to translate requirements into actionable solutions and support project delivery.

Responsibilities include documenting AS-IS and TO-BE processes, developing process flows, and leading UAT, while ensuring clear communication and traceability throughout the project lifecycle.

Qualifications

• Bachelor’s degree in business, information systems, or related fields.
• Minimum 5 years of experience in business analysis or digital transformation.
• Experience gathering and documenting business requirements.
• Analytical and problem-solving abilities.
• Strong written and verbal communication skills.
• Experience with ERP/CRM or workflow applications preferred.

Responsibilities

• Conduct business-process discovery with users and stakeholders
• Document AS-IS processes and assist in designing TO-BE processes
• Develop process flows and supporting documentation
• Translate approved business requirements into actionable solutions for Technology teams and vendors
• Develop UAT scenarios and coordinate UAT activities
• Create user stories, acceptance criteria, and business rules
• Clarify requirements with users, developers and vendors
• Maintain requirements documentation and traceability

Skills

Business analysis

Requirements gathering

UAT

Communication skills

Analytical thinking

Education

Bachelor’s degree in Business/IS/CS/Engineering

Tools

BPMN tools

ERP

CRM

Job description

PENTAS FLORA is seeking a seasoned Business Analyst to drive process standardisation and digitalisation initiatives in Malaysia. You will work with business users, technology teams and vendors to translate requirements into actionable solutions and support project delivery.

Responsibilities include documenting AS-IS and TO-BE processes, developing process flows, and leading UAT, while ensuring clear communication and traceability throughout the project lifecycle.