Business Analyst

HSBC; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

HSBC seeks a seasoned Business Analyst to work on Global Chief Operating Office transformation initiatives. You will partner with business units to translate needs into actionable requirements, manage governance, and drive delivery across multiple streams in a banking context.

The role emphasizes independent stakeholder engagement, data-driven decision making, and leading mid-size teams through end-to-end project lifecycles with a focus on benefits realization.

Qualifications

• At least 5 years of experience working in change environments across strategy, design (consulting), initiation and delivery.
• Industry experience in implementing organisational change and business transformation projects for banking.
• Demonstrated ability to independently build, maintain and navigate the organization using formal/informal networking skills.
• Experience in managing mid-sized teams of different work streams.
• Familiarity with consulting frameworks, Agile/Waterfall methodologies and benefits realization.

Responsibilities

• Propose innovative ideas, test and refine with colleagues and stakeholders.
• Identify opportunities to streamline processes/governance and accelerate the delivery of projects.
• Bring innovative ideas to business solutions by keeping updated on industry trends.
• Aligns deliverables with the strategies and priorities for their business area.
• Think commercially to identify opportunities to develop business from new/existing internal customers.
• Demonstrate the ability to evaluate risk, impact and potential revenue to inform decisions.
• Articulate and support design business models, operating models and business cases.
• Proactively monitor risks and issues and escalate when necessary for effective solutions.
• Coordinate with stakeholders to document scope, quality, cost and effort with tailored communications.
• Support project governance and ensure efficient resource and cost management.
• Translate complex information into clear, structured outputs for different audiences.
• Plan deployment activities and ensure business readiness and sign-offs.
• Perform gap analyses and devise action plans to close gaps.

Skills

Change Management

Stakeholder Management

PowerPoint

Excel

Analytical Thinking

Project Governance

Banking Domain Knowledge

Agile & Waterfall

Team Leadership

Cantonese/Mandarin (bonus)

Tools

PowerPoint

Excel

Job description

Some careers grow faster than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in most countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfil their hopes and realize their ambitions.

Business Analyst

Principal Responsibilities

• The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programme from Strategy & design to delivery and change adoption.
• Business Analyst works with business to conceptualize solutions, design through breaking down AS IS and TO BE processes and provide requirements that help to deliver a specific outcome, on time and on budget. Projects may be stand alone or part of a Programme.

What You’ll Do

Innovation and Idea Management:

• Propose innovative ideas, test and refine with colleagues and stakeholders
• Identify opportunities to streamline processes/governance and accelerate the delivery of the projects and acts on them
• Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends.

Commerciality

• Aligns deliverables with the strategies and priorities for their business area
• Thinking commercially to identify opportunities to develop business from new/existing internal customers
• Consider impact and dependencies of the group priorities for the project and its deliverables.
• Demonstrates the ability to make decision independently by evaluating the risk, impact and potential revenue
• Challenge business decisions based on domain knowledge and prior experience.

Project Governance & Planning

• Articulate and support design business models, operating models and business case.
• Proactively support monitoring plan, risks and issues and elevate, when necessary, for an effective solution.
• Coordinates with stakeholders to facilitate the documentation of scope, quality, cost and effort, via effective written and verbal communications, with customized approach tailored to different audience.
• Support to maintain project governance, in accordance to Change Framework.
• Support manage efficient utilization of resources and project costs, within allocated budget
• Support to track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization.
• Proactively provide comprehensive updates, taking ownership of any assigned plan for the entire team.

Design (consulting) And Business Analysis

• Design problem solving approaches and frameworks (incl. target operating models, process and system transformation).
• Analyze current state, design the future state, validate assumptions with stakeholders to align with business requirements.
• Elicit requirements, refine and obtain sign off from stakeholders, including managing potentially conflicting requirements.
• Articulates or translates complex information in clear, meaningful and structured way to suit audience.
• Design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios. Maintain requirements traceability.
• Support plan & execute deployment activities including ensuring completion of business readiness, deployment pre-requisites, post-deployment health check and sign offs.
• Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views. Develop and execute action plan to close the gaps assessed.

Delivery At Pace

• Build and maintain a reputation for reliable, efficient and effective delivery of business solutions.
• Manage own time via workload prioritization to achieve project/program objectives in the most efficient manner.
• Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis.
• Accelerate delivery of projects by identifying & executing simplification opportunities.
• Ensure sustainable delivery at pace by maintaining team’s morale, energy and monitoring work velocity.

Role

What you will need to succeed in the role:

• At least 5 years of experience working in change environments across strategy, design (consulting), initiation and delivery
• Industry experience in implementing organisational change and business transformation projects for banking industry.
• Demonstrable experience of independent stakeholder management, especially impactful communication, influencing and running project governance.
• Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills.
• In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects;
• Experienced in defining complex business problems and developing data-driven solutions to support strategic decision-making.
• Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how
• Experienced in supporting & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved. Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices.
• Strong understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders.
• Extensive business analysis expertise, supported by project management knowledge and experience in delivering large, complex projects.
• Experience in managing mid-sized teams of different work streams.
• All-rounder expert in Implementation, change management and benefits realization.
• Cantonese/Mandarin language skills is highly beneficial.
• Plus point if certified in one or more of the following; Certified Associate in Project Management (CAPM), Entry Certificate in Business Analysis (ECBA), Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), Certified Scrum Master (CSM), or any relevant qualifications.