Business Analyst

HSBC Holdings plc; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

HSBC Holdings plc is seeking a Business Analyst to join our team in a hybrid setup. The role involves conceptualizing solutions, designing future-state processes, and delivering required changes within time and budget.

You will work across governance, planning, design, and deployment, coordinating with stakeholders and ensuring business readiness. The ideal candidate has extensive banking industry knowledge, strong analytical ability, and proven experience in end-to-end project lifecycles,

Qualifications

• At least 5 years of experience in change environments across strategy, design (consulting), initiation and delivery.

Responsibilities

• Propose innovative ideas and test/refine with colleagues and stakeholders.

Skills

Stakeholder management

Communication

Problem solving

Change management

Analytical thinking

Presentation skills

Education

CAPM

ECBA

CBAP

CCBA

CSM

Tools

PowerPoint

Excel

Job description

Kuala Lumpur, Federal Territory of Kuala Lumpur, MY, 55188

Brand: HSBC

Area of Interest: Operations

Role Workstyle: Hybrid Worker

Date: 2 Oct 2026

Some careers grow faster than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in most countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking a high caliber professional to join our team as an Business Analyst.

• The vision statement for Global Chief Operating Office (GCOO) Transformation Services is “To be the Group’s primary change partner, support the implementation of the Group Strategy and make change a source of sustainable competitive advantage for HSBC”. GCOO change teams are at the center of the bank, working between Lines of Businesses and Functions on the highest profile programme from Strategy & design to delivery and change adoption.
• Business Analyst works with business to conceptualize solutions, design through breaking down AS IS and TO BE processes and provide requirements that help to deliver a specific outcome, on time and on budget. Projects may be stand alone or part of a Programme.

What you’ll do:

Innovation and Idea Management:

• Propose innovative ideas, test and refine with colleagues and stakeholders
• Identify opportunities to streamline processes/governance and accelerate the delivery of the projects and acts on them
• Bring innovative ideas to the business solutions / engagements by keeping updated on industry trends.

Commerciality:

• Aligns deliverables with the strategies and priorities for their business area
• Thinking commercially to identify opportunities to develop business from new/existing internal customers
• Consider impact and dependencies of the group priorities for the project and its deliverables.
• Demonstrates the ability to make decision independently by evaluating the risk, impact and potential revenue
• Challenge business decisions based on domain knowledge and prior experience.

Project Governance & Planning:

• Articulate and support design business models, operating models and business case.
• Proactively support monitoring plan, risks and issues and escape, when necessary, for an effective solution.
• Coordinates with stakeholders to facilitate the documentation of scope, quality, cost and effort, via effective written and verbal communications, with customized approach tailored to different audience.
• Support to maintain project governance, in accordance to Change Framework.
• Support manage efficient utilization of resources and project costs, within allocated budget
• Support to track & manage project progress comprehensively including scope, budget, timeline, risks, issues, dependencies, assumptions and benefits / outcome realization.
• Proactively provide comprehensive updates, taking ownership of any assigned plan for the entire team.

Design (consulting) and Business Analysis:

• Design problem solving approaches and frameworks (incl. target operating models, process and system transformation).
• Analyze current state, design the future state, validate assumptions with stakeholders to align with business requirements.
• Elicit requirements, refine and obtain sign off from stakeholders, including managing potentially conflicting requirements.
• Articulates or translates complex information in clear, meaningful and structured way to suit audience.
• Design refinement to ensure compliance with requirements, design & execute testing to ensure comprehensive coverage of requirements, design and business scenarios. Maintain requirements traceability.
• Support plan & execute deployment activities including ensuring completion of business readiness, deployment pre-requisites, post-deployment health check and sign offs.
• Perform effective gap analysis to the required level of granularity based on different stakeholder needs / views. Develop and execute action plan to close the gaps assessed.

Delivery at Pace:

• Build and maintain a reputation for reliable, efficient and effective delivery of business solutions.
• Manage own time via workload prioritization to achieve project/program objectives in the most efficient manner.
• Monitor & manage any off-track activities and bottlenecks, and highlighting/escalating as required, and providing solution options with cost benefit analysis.
• Accelerate delivery of projects by identifying & executing simplification opportunities.
• Ensure sustainable delivery at pace by maintaining team’s morale, energy and monitoring work velocity.

What you will need to succeed in the role:

• At least 5 years of experience working in change environments across strategy, design (consulting), initiation and delivery
• Industry experience in implementing organisational change and business transformation projects for banking industry.
• Demonstrable experience of independent stakeholder management, especially impactful communication, influencing and running project governance.
• Demonstrated ability to independently build, maintain and navigate the organization using formal / informal networking skills.
• In depth experience of working in a banking environment for operations, system transformation, Organization Design (incl. potentially M&A) projects;
• Experienced in defining complex business problems and developing data-driven solutions to support strategic decision-making.
• Excellent problem solving & analysis skills including extensive PowerPoint and Excel know-how
• Experienced in supporting & executing end to end project lifecycle from initiation till closure at pace and with clear examples that project outcomes were achieved. Proficiency in knowledge of consulting and Change Frameworks, Agile methodologies, Waterfall methodologies and best practices.
• Strong understanding of banking / HSBC and how change drives benefits for HSBC, its customers and other stakeholders.
• Extensive business analysis expertise, supported by project management knowledge and experience in delivering large, complex projects.
• Experience in managing mid-sized teams of different work streams.
• All-rounder expert in Implementation, change management and benefits realization.
• Cantonese/Mandarin language skills is highly beneficial.
• Plus point if certified in one or more of the following; Certified Associate in Project Management (CAPM), Entry Certificate in Business Analysis (ECBA), Certified Business Analysis Professional (CBAP), Certification of Competency in Business Analysis (CCBA), Certified Scrum Master (CSM), or any relevant qualifications.