Brokerage Supervisor

UPS; Malaysia; On-site; MYR 72,000 - 120,000; Full time

Job summary

UPS in Malaysia seeks a Brokerage Supervisor I to manage hourly staff, set team goals, enforce policies, and train on compliance with regulations in a dynamic international trade environment.

You will supervise brokerage operations in KLIA and Johor, implement policy changes, monitor regulatory updates, drive customer satisfaction, and identify process improvements with corrective actions.

Qualifications

• Diploma or Bachelor’s Degree in Logistics/Transportation or equivalent.
• Minimum 5 years of brokerage experience with at least 3 years in people management.
• Certification in Customs Brokerage is preferred.
• Strong presentation and training skills.

Responsibilities

• Supervise the Brokerage team in KLIA and Johor.
• Ensure compliance with customs regulations during entry filing to minimize delays.
• Support management in implementing policies and resolving issues.
• Monitor regulatory changes and communicate updates to the team.
• Engage with customers to improve satisfaction by addressing issues promptly.
• Evaluate performance and drive process improvements with corrective actions.

Skills

People management

Leadership

Training delivery

Communication

Self-starter

Education

Diploma or Bachelor’s Degree in Logistics/Transportation

Job description

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Job Description:

The Brokerage Supervisor I is responsible for managing the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. The Brokerage Supervisor I maintains productivity and is well versed on international commerce and transportation industry changes. This position supervises hourly staff.

Job Description:

• Responsible for supervision and managing the Brokerage team in KLIA and Johore
• Responsible and accountable for overall brokerage operations in KLIA and Johore
• Support Brokerage Management in implementing policies / resolving issue
• Monitoring and ensuring company and relevant government bodies requirements are in compliance and keeping abreast to the custom’s changes and updates
• Proactively engaging with customer in order to increase customer satisfaction by resolving issues in a timely manner to meet customers’ expectations
• Evaluates quality performance to identify process improvements and increase quality levels and come up with corrective action plans if required
• Ensures custom’s regulations and requirements are adhered during the entry filing process to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations

Requirement:

• Diploma or Bachelor’s Degree Logistic/Transportation, Others or equivalent.
• Minimum 5 years of relevant Brokerage experience with minimum 3 years of people management skills
• Self-starter and able to work with minimum supervision
• Possess relevant Customs Brokerage Certification.
• Good presentation skills and able to conduct trainings
• A good team player with excellent interpersonal communication skills

Employee Type:

Permanent

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