BRAND STORE MANAGER(QUEENSBAY MALL)

DTL Malaysia Sdn. Bhd.; Bayan Lepas; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

Bonus and salary Increment

Medical Benefits & annual medicalcheck

Annual Leave & Public Holidays

EPF/Socso/EIS

Training provided

Team building/Annual Dinner

Staff price purchase

Job summary

DTL Malaysia Sdn. Bhd. in Bayan Lepas, Penang, seeks a Store Operations Executive to oversee daily retail activities, coordinate promotions, and ensure openings/launches align with timelines.

The role involves coaching promoters, maintaining service standards, and liaising with Brand Store Executive and HQ to boost sales and customer satisfaction.

Qualifications

• Minimum SPM and above with 2 years' retail experience.
• Candidates with store-management experience encouraged to apply.
• Good communication and interpersonal abilities in English, Malay, and Mandarin.

Responsibilities

• Aware of daily operations of retail stores.
• Conduct store assessments and meetings with promoters; follow up actions.
• Maintain productive communication with Brand Store Executive.
• Ensure store activities, openings and launches follow timelines.
• Propose store enhancement initiatives to improve consumer experience.
• Coach and train promoters on customer service on the ground.
• Assist in solving day-to-day operational issues raised by Brand Store Executive and HQ.
• Ensure store planograms and correspondences are executed per guidelines.
• Capture best practices across stores and brainstorm enhancements.
• Prepare proposals and reports for meetings.
• Monitor and support all aspects contributing to sales performance.

Skills

Communication

Interpersonal skills

Multilingual

Customer service

Education

SPM or higher

Job description

QUEENSBAY MALL, 100, PERSIARAN BAYAN INDAH, 11900 BAYAN LEPAS, PULAU PINANG

Responsibilities

• Aware of retail stores daily operations and matters
• Conduct store-assessment and meeting to promoters and follow up with action plans for improvements or maintenance.
• Maintain a healthy and productive communication with Brand Store Executive.
• Ensure store activities/opening/launching are in placed accordingly to the timeline.
• Propose various store enhancement initiatives to improve consumers experience.
• Coach and provide customer service training for promoters on the ground.
• Assist in solving day to day operational issues raised by Brand Store Executive and HQ Personnel.
• Ensure all correspondences store planogram are carried out effectively according to the guidelines.
• Capture best practice across all stores and brain storm for further implementation or enhancement.
• Prepare necessary proposal and reports for meetings.
• Monitor and support in all aspects that contributes to sales performance.

Requirements

• Minimum SPM and above and with 2 years working experience preferably in retail industry (mobile/consumer electronics).
• Candidates with relevant strong working experience as store managers are encouraged to apply.
• Good communication and interpersonal abilities verbal and written (able to communicate in English, Malay and Mandarin).
• Willing to work 6 days per week based on outlet schedule.

Benefits

• Bonus and salary Increment (Based on performance appraisal).
• Fun, dynamic and flexible working environment.
• Medical Benefits & annual medical checkup.
• Annual Leave and Public Holiday observe.
• EPF/Socso/EIS contribution.
• Training will be provided.
• Team building/Annual Dinner/Birthday Celebration.
• Staff price purchase.