Brand Development Executive (Malaysia)

tawk-to; Malaysia; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Growth opportunities

Hybrid work

Job summary

tawk.to in Malaysia seeks a dynamic hybrid Sales & Support Specialist. You will spend half your time closing new opportunities and half ensuring customers are onboarded and successful with our platform.

As Brand Ambassador, you’ll represent tawk.to at local events, tailor messaging with GTM and Marketing, and work with Engineering to gather local feedback and improve user experiences.

Required: fluency in English, Mandarin and Cantonese; willingness to travel by car; proactive, growth-minded.

Qualifications

• Fluent in English, Mandarin and Cantonese.
• Willingness to travel locally by car.
• Strong communication and relationship-building skills.

Responsibilities

• Hunting: Proactively identify and reach out to local businesses.
• Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption.
• Documentation: Track activities and leads within our internal pipeline.
• Guided Growth: Onboard and support customers for feature adoption.
• The Bridge: Work with engineering to troubleshoot and collect local feedback.
• Brand Ambassador: Represent tawk.to at local events 3–4 times per month.
• Market insight: Collaborate with GTM and Marketing to tailor local messaging.

Skills

Trilingual: English, Mandarin, Cantone

Willing to travel

Strong communication

Job description

The Mission

You are the primary engine for awareness, adoption, and advocacy for tawk.to in Malaysia. This is a high-impact, 50/50 hybrid role: half of your time is spent finding and closing new opportunities (Sales), and the other half is spent ensuring our customers are successful, onboarded, and supported (Support).

Responsibilities

Sales & Growth (40% supplied / 60% self-generated)

• Hunting: Proactively identify and reach out to local businesses (SMEs and Enterprises).
• Awareness to Advocacy: Manage the full lifecycle from outreach to signup and adoption.
• Documentation: Track all activities and leads within our internal tawk.to pipeline tool.

Customer Support & Onboarding (50%)

• Guided Growth: Act as the first point of contact for setup and feature adoption.
• The Bridge: Work with the engineering team to troubleshoot and provide local feedback.

Brand Ambassador (The 'Face' of tawk.to)

• Presence: Represent tawk.to at 3-4 local events/conferences per month.
• Market Insight: Collaborate with gtm and Marketing to tailor local messaging.

Training & Support: We Invest in You

• Deep-Dive Onboarding: Comprehensive training on the tawk.to platform and internal tools.
• Resource Library: Access to full marketing assets, sales collateral, and technical resources.
• Engineering Support: Direct access to engineers for complex queries and onboarding.

What We're Looking For

• Trilingual Mastery: Fluent in English, Mandarin, and Cantonese (Speaking, Reading, and Writing).
• The 'Boots on the Ground' Mindset: Enjoy being on the road for appointments and events.
• Technical Curiosity: Comfortable explaining software features.
• Mobility: Must have your own vehicle for local travel.

What We Offer:

• Competitive salary with performance-based incentives.
• Opportunities for growth and advancement in a fast-paced environment.
• A collaborative and dynamic work environment that values innovation and transparency.