Branch Manager - Business Channels (Klang Valley 3)

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

Hong Leong Bank Berhad in Kuala Lumpur seeks a candidate for a leadership role focused on driving business growth and ensuring customer satisfaction. The candidate will be responsible for managing a team, executing strategic planning initiatives, and fostering strong relationships with clients.

To succeed, a minimum of 5 years in a related role is essential, along with strong people management skills. The position also emphasizes coaching for the team's development and commitment to ensuring compliance with banking guidelines.

Qualifications

• Minimum of 5 years of related working experience in a Branch Customer Service or similar role.
• Strong management skills to guide and train a team.
• Ability to meet sales targets and service standards.

Responsibilities

• Drive networking and strategic planning to create new business.
• Provide coaching and leadership to branch personnel.
• Monitor banking operations for customer satisfaction and compliance.

Skills

People management

Leadership

Interpersonal skills

Communication

Organizational skills

Planning

Job description

If you are looking to excel and make a difference, take a closer look at us…

Your New Role

• Drive Impact and Influence through Networking and Strategic Planning
• You will use your Impact and Influence, Networking Skills to maintain and build relationships with existing and new to Bank customers, prospects and business partners.
• Your Strategic Planning Skills will create new business opportunities and help to implement tactical sales and marketing strategies, as well as set your team’s direction and goals in order to source for new avenues for business growth.
• Share Your Passion to Lead, Develop Yourself and Others
• You are passionate in Developing Yourself and Others by providing coaching and guidance to staff to improve their competencies.
• You provide Leadership by fostering strong teamwork amongst all branch personnel and managing the sales performance of all staff to meet your overall branch KRA.
• Cultivate A Laser Focus on Results and Customers
• You are Results Oriented and Customer-Focused and strive to maintain this by working closely with the CSOM to monitor banking operations to ensure delivery of customer satisfaction, compliance of relevant guidelines & policies, complaint handling and credit risk management
• Deliver Good Business Etiquette and Image to customers and the community
• Good Business Etiquette and Image is important to you. This means ensuring your branch passes the branch audit (mandatory) and ensuring your branch’s security is in good order.
• Possess sound and up-to-date Product Knowledge of all consumer products.

What You’ll Need To Succeed

• With minimum of 5 years of related working experience, ideally in a Branch Customer Service, Mortgage Direct Sales or Wealth Management Relationship role
• Strong people management and leadership skills; with ability to guide and train a team of staff to achieve sales target and service standards.
• Good interpersonal and communication, organisational and planning skills.
• Welcome new challenges and possess a ‘Think-Act-Own’ attitude to see through planned and unplanned deliverables to completion