Branch Manager (Nationwide)

Affin Pheim; Malaysia; On-site; MYR 180,000 - 240,000; Full time

Job summary

Affin is seeking a Branch Manager to lead a high-performing nationwide team, delivering strong business results while upholding service excellence and regulatory compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.

You will drive sales across deposits, loans, investments, and bancassurance, supervise daily activities, and coach staff to a culture of risk awareness and exceptional customer experience.

Qualifications

• Minimum 5 years’ experience in retail banking with branch leadership exposure.
• Strong knowledge of banking products and regulatory frameworks (BNM, AML/CFT).
• Proven ability to drive sales, manage operations and lead cross-functional teams.
• Excellent interpersonal and communication skills with customer-service orientation.

Responsibilities

• Lead, drive and inspire a high-performing branch team to achieve sales targets.
• Oversee daily branch operations in compliance with policies and regulations.
• Ensure audit readiness and robust risk and control practices.
• Foster a culture of service excellence and proactive customer engagement.

Skills

Leadership

Sales leadership

Customer service

Regulatory/compliance

Analytical thinking

Education

Bachelor's degree in Finance / Banking

Job description

## Branch Manager (Nationwide)Apply: Mid Valley: Genting Permai: Kulai: Fettes Park: Mutiara Rini, Skudai: Full time: Posted 30+ Days Ago: JR103190# **Create the future with Affin! You too can make a difference.***We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. You too can make a difference.***Job Purpose**The role is responsible to lead, drive and inspire a high-performing team to deliver strong business results, uphold service excellence, and ensure compliance across all branch operations. This role demands strategic leadership, operational discipline, and a passion for people development.**Job Responsibilities**Sales & Business Growth* Lead and drive overall branch sales across key products: Deposits, Investments, Loans (ASBF, Smart Money, Education Loans), Bancassurance, Banca Takaful, Credit Cards, and Business Referrals.* Develop strategies and monitor performance to meet and exceed monthly and annual sales targets.Operational Excellence & Compliance* Lead day-to-day branch operations in strict adherence to Bank policies, BNM guidelines, and regulatory requirements.* Ensure staff compliance with internal controls, SOPs, Branch Manual, and all statutory obligations.* Maintain strong audit outcomes by proactively resolving findings and ensuring timely report submissions.* Serve in key oversight roles, including BCM Coordinator (Business Continuity & Call Tree Exercises), BUCO Representative, Complaint Liaison Officer (CLO) and OSHA Coordinator.* Foster a strong culture of compliance through ongoing coaching, reminders, and proactive risk awareness.Customer Experience* Ensure efficient, high-quality customer service in line with SLA standards.* Address and resolve customer complaints promptly and professionally.* Ensure service accuracy and timely response to CCQ and feedback.**Job Requirements*** Minimum 5 years’ experience in retail banking, with at least 2 years in a branch leadership or supervisory role.* Strong knowledge of banking products (loans, deposits, investments, insurance) and regulatory/compliance frameworks (BNM, AML/CFT, etc.).* Proven ability to drive sales performance, manage branch operations, and lead cross-functional teams effectively.* Excellent interpersonal and communication skills, with strong customer service orientation.* Analytical and detail-oriented, with sound decision-making skills and ability to manage risk and compliance matter* Candidates currently holding roles such as Sales Team Lead, Sales Manager, or Senior Relationship Manager are strongly encouraged to apply.