Branch Manager (Kuching Branch)

alrajhi bank Malaysia; Kuching; On-site; MYR 180,000 - 300,000; Full time

Job summary

Al Rajhi Bank Malaysia is seeking a Branch Manager to oversee sales, service, and operations in a competitive market. You will drive Affluent growth, Wealth Management penetration, and AUM while delivering exceptional customer experiences and ensuring risk controls are in place.

The role requires strategic leadership, staff development, and strong collaboration with the branch team to meet performance goals and maintain high service standards.

Qualifications

• Degree from any university.
• At least 8 years of branch management experience.

Responsibilities

• Achieve branch sales targets including Affluent growth and AUM growth.
• Review customers' portfolios to offer Wealth Management solutions.
• Maintain accurate customer information in the Bank's system.
• Provide feedback and participate in performance reviews with the branch manager.
• Lead the branch in delivering innovative financial solutions while upholding ARBM values.
• Foster a high-performance culture and exceptional customer service.
• Ensure compliance and proper reporting of suspicious transactions.

Education

Degree from any university

Job description

The job requires overseeing and driving sales, service, operations, risk management, and financial performance for the Retail Banking division at a specific branch. The goal is to maximize profit, foster teamwork, and expand the customer base through strategic planning and innovative initiatives. The role demands a strong focus on customer acquisition, sales growth, and delivering exceptional service while managing operational efficiency, financial performance, and risk. The individual must be a brand ambassador and create a positive customer experience in a highly competitive market.

Responsibilities

• Achieving individual and branch sales targets consistently, with a focus on Affluent growth, Wealth Management Products penetration growth, and Asset Under Management (AUM) growth.
• Continuously analyzing and reviewing customers' portfolios to identify opportunities for offering customer solutions through a range of Wealth Management products.
• Ensuring that customer information is kept up-to-date and accurate in the Bank's system at all times.
• Providing customer and market feedback consistently and engaging in performance reviews with the branch manager frequently for improvement purposes.
• Actively identify customer needs and deliver tailored financial solutions that embody ARBM's seven core values.
• Lead the branch in delivering innovative financial solutions that enhance customers' quality of life, aligning with ARBM's vision of a trusted leader.
• Proactively drive a high-performance culture focused on exceptional customer service and achieving sales targets within the branch.
• Treat customers fairly and equitably, taking ownership of resolving disputes and complaints while demonstrating strong leadership.
• Ensure consistently high service standards that foster customer loyalty and strengthen brand reputation.
• Inspire staff excellence through strong leadership and effective communication.
• Efficiently allocate branch resources to achieve sales and service objectives.
• Proactively manage employee performance, identify development needs, and create clear career paths.
• Foster a collaborative environment through employee engagement and retention initiatives.
• Responsible to ensure compliance on the application of the internal programs and procedures within the Branch, including proper maintenance of records and reporting of any suspicious transaction.

Qualifications

• Qualification - Degree from any university
• Must have at least 8 years working experience in managing branch