Branch Manager

Manjoy Gadget Malaysia; Seri Manjung; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Staff discounts

Career progression

Training programmes

Work-life balance

Job summary

Manjoy Gadget Malaysia seeks an experienced Branch Manager to lead its Seri Manjung gadget retail branch. You will manage daily operations, drive sales, and ensure excellent customer experiences while mentoring a team of retail staff.

This full-time role offers growth within a growing retail network and emphasizes strong leadership, stock control, budgeting, and customer satisfaction in a competitive market.

Qualifications

• Minimum 3-5 years in retail management, electronics/gadgets preferred.
• Experience achieving sales targets and driving growth in retail.

Responsibilities

• Oversee daily branch operations, stock, store hygiene, merchandising and policy compliance.
• Lead and develop retail staff, provide training and performance feedback.
• Develop strategies to meet sales targets and KPIs for the branch.
• Monitor inventory and coordinate with head office for stock levels.
• Ensure exceptional customer service and resolve issues to maintain loyalty.
• Manage branch budgets and operating costs to maximise profitability.
• Conduct staff meetings and maintain communication with head office.

Skills

Retail management

Leadership

POS systems

Inventory management

Customer service

Budgeting

Team management

Communication

Staff training

Tools

POS software

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced and dynamic Branch Manager to lead our retail operations at Manjoy Gadget Malaysia in Seri Manjung, Perak. This is a full-time position that offers a fantastic opportunity to manage a thriving gadget retail branch and drive business success in the local market. As Branch Manager, you will be responsible for overseeing all aspects of branch operations, leading a team of retail staff, and ensuring excellent customer service whilst achieving sales targets and profitability goals. This role is pivotal to the success of our retail operations and offers significant scope for career development within a growing retail organisation.

Key responsibilities

Oversee daily branch operations including stock management, store cleanliness, visual merchandising and compliance with company policies and procedures

Lead, motivate and manage a team of retail staff, providing training, performance management and career development opportunities

Develop and implement strategies to achieve sales targets and key performance indicators for the branch

Monitor inventory levels and coordinate with head office to ensure adequate stock of gadgets and accessories

Deliver exceptional customer service standards and ensure all team members provide outstanding customer experiences

Handle customer complaints and enquiries professionally, resolving issues to maintain customer satisfaction and loyalty

Manage branch budgets, control operating costs and maximise profitability

Conduct regular staff meetings and maintain effective communication with head office management

Ensure compliance with health, safety and security regulations within the store

Analyse sales data and customer feedback to identify opportunities for improvement and growth

What we're looking for

Minimum 3-5 years' experience in retail management, preferably in the electronics, gadgets or consumer products sector

Proven track record of achieving sales targets and driving business growth in a retail environment

Strong leadership and people management skills with the ability to motivate and develop team members

Excellent customer service orientation and ability to build customer relationships

Sound knowledge of retail operations including inventory management, visual merchandising and stock control

Proficiency in using point-of-sale (POS) systems and retail management software

Strong numerical and analytical skills with the ability to interpret financial data and manage budgets

Excellent communication skills in English and Bahasa Malaysia; additional language skills are advantageous

Problem-solving ability and flexibility to adapt to changing business needs

Ability to work flexible hours including weekends and public holidays as required by the retail environment

Knowledge of gadgets, technology products and consumer electronics is desirable

What we offer

Competitive salary package commensurate with experience and qualifications

Performance-based bonuses and incentives aligned with branch achievement

Opportunities for career progression within Manjoy Gadget Malaysia's expanding retail network

Comprehensive staff discounts on gadgets and retail products

Professional development and training programmes to enhance your retail management skills

Supportive and collaborative work environment with a focus on team success

Work-life balance initiatives and flexible scheduling where possible

Health and wellbeing support for you and your family

About us

Manjoy Gadget Malaysia Sdn Bhd is a leading retailer of consumer electronics and gadgets, committed to providing customers with the latest technology products and exceptional service. With a presence across Malaysia, we pride ourselves on our knowledgeable staff, competitive pricing and customer-centric approach. Our mission is to make quality gadgets and technology accessible to everyone whilst creating a rewarding workplace for our employees. We foster a culture of innovation, teamwork and continuous improvement, where every team member contributes to our collective success.