BRANCH LEADER

V MAX HARDWARE SDN BHD; Kota Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hardware retail company in Kota Bharu, Kelantan is seeking an experienced branch manager to lead operations and staff. The ideal candidate has at least 3 years of experience in hardware retail or store supervision, strong leadership, and customer service skills. Responsibilities include overseeing daily operations, inventory management, and ensuring customer satisfaction. Immediate availability is preferred, with a proactive attitude essential. This role is crucial for maintaining operational excellence at the branch.

Qualifications

• Minimum 3 years of experience in hardware retail/wholesale or branch/store supervision.
• Strong product knowledge in hardware items is an added advantage.
• Able to manage a fast-paced environment and customer-facing operations.

Responsibilities

• Lead and manage daily operations of the hardware branch.
• Supervise staff scheduling, training, and performance.
• Ensure excellent customer service and assist customers with product enquiries.
• Monitor branch sales, margins, and monthly targets.
• Oversee inventory accuracy, stock arrangement, replenishment, and stock checks.
• Coordinate with suppliers and HQ for orders and deliveries.
• Handle cash management, invoices, and basic branch administration.
• Maintain branch cleanliness, safety, storage area, and SOP compliance.

Skills

Leadership skills

Communication skills

Problem-solving skills

Customer service skills

Job description

V MAX HARDWARE SDN BHD – Kota Bharu, Kelantan

Key Responsibilities

• Lead and manage daily operations of the hardware branch
• Supervise staff scheduling, training, and performance
• Ensure excellent customer service and assist customers with product enquiries
• Monitor branch sales, margins, and monthly targets
• Oversee inventory accuracy, stock arrangement, replenishment, and stock checks
• Coordinate with suppliers and HQ for orders and deliveries
• Handle cash management, invoices, and basic branch administration
• Maintain branch cleanliness, safety, storage area, and SOP compliance
• Resolve operation issues and provide reports to management

Requirements

• Minimum 3 years of experience in hardware retail/wholesale or branch/store supervision
• Strong product knowledge in hardware items is an added advantage
• Good leadership, communication, and problem-solving skills
• Able to manage a fast-paced environment and customer-facing operations
• Responsible, proactive, and able to work independently
• Able to work at Kota Bharu
• Immediate availability is an advantage