Branch Head, Consumer Financial Services - Batu Pahat

OCBC Malaysia; Batu Pahat; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Holistic benefits

Community initiatives

Learning & development

Equal opportunity

Fair employment

Culture & values

Job summary

OCBC Group in Malaysia seeks a Branch Manager to lead the Batu Pahat branch, driving sales growth and delivering exceptional customer experiences. You will manage a team, develop local strategies, and ensure regulatory compliance while building strong relationships with customers and community partners.

The role emphasizes leadership, risk management, and collaboration to achieve business objectives in a dynamic banking environment.

Qualifications

• Degree in Business, Finance or related field
• At least 5 years of banking or related experience
• Proven leadership and management skills
• Excellent communication and interpersonal skills
• Strong business acumen and understanding of financial markets

Responsibilities

• Lead and manage a team of branch staff, coaching and development
• Develop and implement business strategies to drive sales growth
• Build and maintain relationships with stakeholders
• Analyze market trends and customer data to identify opportunities
• Manage risk and ensure regulatory compliance

Skills

Leadership

Sales growth

Communication

Business acumen

Education

Degree in Business/Finance

Job description

WHO WE ARE

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Branch Management

Why Join

As a Branch Manager at OCBC, you'll be at the forefront of delivering exceptional customer experiences and driving business growth. You'll lead a team of dedicated professionals, fostering a culture of collaboration and innovation. With a focus on building long-term relationships and providing tailored financial solutions, you'll make a real difference in the lives of our customers.

How you succeed

To excel in this role, you'll need to balance business acumen with people skills. You'll drive sales growth, manage risk, and optimize operational efficiency. By staying attuned to market trends and customer needs, you'll identify opportunities to innovate and improve our services. Your ability to motivate and develop your team will be crucial in achieving our goals.

What you do

• Lead and manage a team of branch staff, providing coaching and development opportunities to enhance their skills and performance


• Develop and implement business strategies to drive sales growth, improve customer satisfaction, and increase market share


• Build and maintain relationships with key stakeholders, including customers, partners, and community leaders


• Analyze market trends and customer data to identify opportunities for growth and improvement


• Manage risk and ensure compliance with regulatory requirements and internal policies

Who you are

• A degree in Business, Finance, or a related field, with at least 5 years of experience in banking or a related industry


• Proven leadership and management skills, with experience in driving sales growth and improving operational efficiency


• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders


• Strong business acumen, with a deep understanding of financial markets and products


• A collaborative and innovative approach, with a focus on delivering exceptional customer experiences

Who we are

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here

What we offer

• Competitive base salary.


• A suite of holistic, flexible benefits to suit every lifestyle.


• Community initiatives.


• Industry-leading learning and professional development opportunities.


• Equal opportunity.


• Fair employment.


• Selection based on ability and fit with our culture and values.


• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

What we offer

• Competitive base salary.


• A suite of holistic, flexible benefits to suit every lifestyle.


• Community initiatives.


• Industry-leading learning and professional development opportunities.


• Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.

As the longest established Singapore bank, formed in 1932 from the merger of three local banks, we have grown from strength to strength to become a regional financial services group. With a deep history in Asia, we offer the most comprehensive coverage across ASEAN and Greater China, complemented with a presence in the leading economies of New York, London and Sydney. We are the second largest financial services group in Southeast Asia by assets with one of the world’s highest credit rating (Aa1 by Moody’s and AA- by both Fitch and S&P). We offer private banking services through our wholly-owned subsidiary, Bank of Singapore, which operates on a unique open-architecture product platform to source for the best-in-class products to meet its clients’ goals. Our insurance subsidiary, Great Eastern Holdings, is the oldest and most established life insurance group in Singapore and Malaysia.