BPO (Business Process Owner) Lead - Manufacturing and Quality

Brooks Automation Malaysia SDN. BHD.; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Brooks Automation Malaysia SDN. BHD. is seeking a BPO Lead for Manufacturing and Quality to oversee global business processes. This role requires a Bachelor's degree and 7-10 years of experience in relevant fields. The successful candidate will be responsible for ensuring compliance, efficiency, and alignment across operations.

You will collaborate with various departments to implement standardized processes while advocating for reduction of manual tasks. The position is based in Pasir Gudang, Johor Bahru, with potential for hybrid work arrangements.

Qualifications

• Minimum 7-10 years of experience in Manufacturing Operations or related fields.
• Proven experience in global business process optimization.
• Strong understanding of manufacturing execution and quality systems.

Responsibilities

• Own and govern global Manufacturing and Quality business processes.
• Lead process improvements and standardization opportunities.
• Partner with various departments for process alignment.

Skills

Process Ownership & Design

Cross-Functional Collaboration

Manufacturing Optimization

Quality Management

Excellent Communication

Education

Bachelor’s degree in Engineering or related field

Job description

Overview

Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).

Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.

Role

BPO (Business Process Owner) Lead – Manufacturing and Quality

Note: This role description is from the Business Process Excellence (BPE) team and reports to the Director of Business Process Excellence. The Manufacturing & Quality BPO will define, standardize, and transform Brooks’ end-to-end Manufacturing and Quality business processes, owning global process governance across Plan-to-Make, Make-to-Deliver, and Quality Management domains. The role supports scalable, compliant, and efficient operations aligned with growth, customer commitments, regulatory requirements, and digital transformation.

Key Responsibilities

• Process Ownership & Design — Own and govern global Manufacturing and Quality business processes, including: Production Execution and Work-in-process (WIP) management; Bill of Material (BOM) and Work Definition governance; Quality management processes (inspection, non-conformance, CAPA, deviation, audit readiness); and supplier quality controls.
• Define future-state Manufacturing & Quality process architectures aligned with operational strategy, growth roadmap, and customer quality expectations.
• Identify and prioritize short- and long-term process improvements, standardization opportunities, and automation initiatives across global manufacturing sites.
• Transformation & System Enablement — Lead process blueprinting, baseline configuration, and validation for enterprise systems and global initiatives; ensure solutions are scalable to support growth and M&A integration.
• Advocate for reduction of manual and Excel-based processes through system adoption and standard data governance.
• Cross-Functional & Global Collaboration — Partner with Operations, Quality, Engineering, Supply Chain, IT, Finance, and regional manufacturing leaders to align processes with business requirements.
• Work with other BPOs (e.g., Supply Chain, Inventory, Finance) to ensure end-to-end integration across Plan-to-Make, Source-to-Pay, and Order-to-Cash value streams.
• Drive global alignment, decision-making, and issue resolution where process ownership, site needs, or hand-offs exist.

Qualifications & Competencies

• Bachelor’s degree in Engineering, Manufacturing, Operations Management, Quality, or equivalent relevant experience.
• Minimum 7 - 10 years of experience in Manufacturing Operations, Production Control, Quality Management, or related process domains.
• Proven experience leading global business process optimization and enterprise system implementations across APAC, Europe, and North America.
• Strong understanding of manufacturing execution, quality systems, and their financial and operational impacts.
• Experience with regulated or highly controlled manufacturing environments is preferred.
• Demonstrated ability to lead cross-functional, global initiatives and influence without direct authority.
• Strong process mindset with the ability to challenge the status quo and drive continuous and transformational improvements.
• Excellent written, verbal, and presentation skills, with the ability to communicate effectively to diverse audiences.
• Experience supporting M&A integration is desirable.
• Limited domestic and international travel may be required.

Work Location & Flexibility

On-Site – Pasir Gudang, Johor Bahru (Malaysia). Work arrangements may include a mix of in-office and remote work, depending on the nature of the role and business needs. Specific expectations will be shared during the interview process.

Company & Values

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. We celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. For applicants with disabilities requiring accommodations, contact [e-mail] or call [phone].

Review EEO Law & EEO Statement. Since our founding in 1978, Brooks Automation has been a leading automation provider and trusted partner to the global manufacturing industry. Our customers choose the Brooks Automation platform because we consistently deliver best-in-class reliability and cost of ownership, with a solution that is optimized for value within their application. We deliver value through our understanding of the application challenge, providing solutions at scale that create an automated advantage for our customers. We are committed to innovation by continuously developing new product offerings and partnering with our customers to integrate solutions for their manufacturing process tools. This benefits our customers with improved throughput and yield and a lower cost of ownership.