Bilingual Tech Support Specialist — Japan & International

Rapsodo

Kuala Lumpur

On-site

MYR 60,000 - 120,000

Full time

14 days+

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Job summary

Rapsodo in Kuala Lumpur is seeking a Customer Support Specialist to support customers across Japan and international markets, based in our Kuala Lumpur office. You will be the first point of contact for athletes, coaches, and everyday users—owning issues end-to-end and ensuring a high-quality, consistent Rapsodo experience across regions.

This role requires native Japanese (JLPT N1) and strong English communication, with 5+ years in customer or technical support.

Qualifications

Bachelor's degree or equivalent qualification.
Minimum 5 years of experience in customer support or technical support.
Native-level fluency in Japanese (JLPT N1 or above).
Strong English communication skills for global coordination.
Experience with customer support platforms such as Zendesk or Salesforce.
Ability to work independently in a fast-paced, evolving environment.

Responsibilities

Serve as the primary point of contact for Japanese-speaking customers in the Japan market.
Respond to inquiries via email, phone, chat, and ticketing systems.
Provide clear, professional technical support in Japanese and English.
Diagnose and resolve hardware, software, and connectivity issues.
Escalate complex issues to Engineering or Product with clear details.
Collaborate with cross-functional teams to resolve customer issues efficiently.