Bilingual Tech Support Specialist - Japan & Global

Rapsodo, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Job summary

Rapsodo, Inc. is seeking a driven Customer Support Specialist to support customers across Japan and international markets from our Kuala Lumpur office.

You will own issues end-to-end, communicate clearly in English and Japanese, and help shape scalable support systems as we grow.

The role offers a hands-on opportunity to build processes and customer experience from the ground up in a fast-evolving environment.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Minimum 5 years in customer or technical support in tech/consumer products.
• Native-level Japanese (JLPT N1+), strong English and precise communication.
• Experience with Zendesk or Salesforce and CRM workflows.

Responsibilities

• Be the primary contact for Japanese-speaking customers in Japan market.
• Respond to inquiries via email, phone, chat, and ticketing systems.
• Provide clear, professional technical support in Japanese and English.
• Diagnose and resolve hardware, software, and connectivity issues.
• Escalate complex issues to Engineering or Product with clear details.
• Coordinate with cross-functional teams to resolve issues.
• Develop and maintain internal knowledge bases and training materials.
• Support Japan office operations requiring Japanese-language support.

Skills

JLPT N1

English

Technical troubleshooting

CRM systems

Independent work

Education

Bachelor’s degree or equivalent

Tools

Zendesk

Salesforce

Job description

Rapsodo, Inc. is seeking a driven Customer Support Specialist to support customers across Japan and international markets from our Kuala Lumpur office.

You will own issues end-to-end, communicate clearly in English and Japanese, and help shape scalable support systems as we grow.

The role offers a hands-on opportunity to build processes and customer experience from the ground up in a fast-evolving environment.