Bilingual Tech Support Specialist – Japan

Rapsodo Pte Ltd; Kuala Lumpur; On-site; MYR 89,000 - 156,000; Full time

Job summary

Rapsodo Pte Ltd in Kuala Lumpur is seeking a driven Customer Support Specialist to support our customers across Japan and international markets from our KL office. You will be the first point of contact for athletes, coaches, and users—owning issues end-to-end and ensuring a high-quality, consistent Rapsodo experience across regions.

This role demands strong language skills in English and Japanese, along with hands-on problem solving in a fast-evolving environment.

Qualifications

• Native-level fluency in Japanese (JLPT N1 or above).
• Strong English communication to coordinate with global teams.
• Experience with customer support platforms/CRM (Zendesk, Salesforce).
• Technical troubleshooting across hardware, software, connectivity.

Responsibilities

• Serve as the primary point of contact for Japanese-speaking customers in Rapsodo’s Japan market.
• Respond to and manage customer support enquiries via email, phone, chat, and ticketing systems.
• Provide clear, accurate, and professional technical support in Japanese and English.
• Diagnose, troubleshoot, and resolve hardware, software, and connectivity issues relating to Rapsodo products.
• Manage customer issues from initial enquiry through to resolution, including escalation and closure.
• Escalate complex technical issues to Engineering/Product teams with clear case details.
• Coordinate with Engineering, Product, Sales, and Support teams to resolve issues efficiently.
• Follow up with customers on status, progress, and next steps.
• Route sales-related enquiries to appropriate internal teams.
• Identify recurring issues and provide feedback to improve product support and documentation.
• Contribute to knowledge bases and training materials to build capability within the Malaysia-based international team.

Skills

Japanese language proficiency (JLPT N1

English communication

Technical troubleshooting

CRM platforms (Zendesk/Salesforce)

Multitasking & prioritization

Tools

Zendesk

Salesforce

Job description

Rapsodo Pte Ltd in Kuala Lumpur is seeking a driven Customer Support Specialist to support our customers across Japan and international markets from our KL office. You will be the first point of contact for athletes, coaches, and users—owning issues end-to-end and ensuring a high-quality, consistent Rapsodo experience across regions.

This role demands strong language skills in English and Japanese, along with hands-on problem solving in a fast-evolving environment.