Bilingual QA Engineer (Chinese/English) – Electronics

Delta Electronics (Thailand) Public Company Limited; Kepala Batas; On-site; MYR 67,000 - 100,000; Full time

Job summary

Delta Electronics (Thailand) Public Company Limited in Penang, Malaysia seeks a Quality Assurance Engineer who can communicate in English and Chinese to ensure product and service quality. You will establish standards, review procedures, and perform root cause analysis, driving corrective actions with production and QA teams.

You will oversee RMA processes, analyze data, and maintain strong customer relations to achieve high satisfaction.

Qualifications

• Bachelor's degree in Electrical or Mechanical Engineering or related field.
• Minimum 3 years of experience in quality assurance or related role.
• Excellent communication in English and Chinese.

Responsibilities

• Establish and update service and product quality standards based on customer requirements and factory capabilities.
• Review quality control procedures to ensure alignment with expectations.
• Perform root cause analysis on quality issues post-sale or during service.
• Collaborate with production and QA teams to drive corrective actions and prevent recurrence.
• Oversee RMA processes and track rework timelines.
• Analyze RMA data to identify trends and reduce future returns.
• Maintain relationships with customers to address quality concerns and ensure satisfactory resolutions.
• Monitor service quality KPIs to enhance customer satisfaction.
• Implement improvement initiatives based on feedback to exceed expectations.
• Support documentation, audits, and third-party certifications.

Skills

English proficiency

Chinese proficiency

Quality awareness

Root cause analysis

Strong communication

Education

Bachelor's degree in Electrical/Mechanical Engineering

Job description

Delta Electronics (Thailand) Public Company Limited in Penang, Malaysia seeks a Quality Assurance Engineer who can communicate in English and Chinese to ensure product and service quality. You will establish standards, review procedures, and perform root cause analysis, driving corrective actions with production and QA teams.

You will oversee RMA processes, analyze data, and maintain strong customer relations to achieve high satisfaction.