Bilingual Japanese Customer Service Analyst

Accenture Southeast Asia

Kuala Lumpur

On-site

MYR 30,000 - 50,000

Full time

14 hours ago

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Job summary

Accenture Southeast Asia is seeking a Customer Service Analyst in Kuala Lumpur to support customer experience through inbound and outbound communications on behalf of clients. You will update the company database with customer information, support QA efforts, and ensure adherence to SLA and escalation processes, using high-level tools and systems.

Fresh graduates are welcome; Japanese and English language proficiency is required. Strong communication and attention to detail are essential.

Qualifications

Min 1 year of inbound or outbound customer service experience.
Fresh graduates are welcomed to apply.
Experience working under pressure.
Strong language proficiency in Japanese and English.
High attention to detail and ability to follow SLA and escalation processes.
Strong communication and interpersonal skills.
Results-driven with action orientation.

Responsibilities

Handle support/service escalations to/from clients.
Transfer calls to the Tier 2 department.
Track and report system issues as needed.
Stay current with system information, changes and updates.
Comply with service level agreements.
Support and help on process documentation.
Comply with the assigned schedule to cover the hours of operation.
Comply with the account KPIs.
Support with any other new process at the time the client requires it, if it has been officially included in our range of services.